Client Partner

Superior Service, a Smart Care Company, has an immediate opening for a Client Partner in our Anaheim California office.

Pay Range: $28-32Hr.

Primary Responsibilities

• Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.

• Develop and maintain strong, long-term client relationships to promote satisfaction and retention.

• Understand client goals, challenges, and needs, providing tailored solutions and service recommendations.

• Coordinate with internal teams to ensure services are delivered on time and meet quality standards.

• Monitor account performance, resolve issues, and escalate concerns when necessary.

• Identify opportunities for upselling or expanding services with existing clients.

• Prepare account reports, track key metrics, and provide regular updates to clients and management.

• Stay informed about industry trends and competitor offerings to better serve clients.

• Perform any other duties assigned by manager(s)

• Participate in and lead training for career development, safety and maintaining required certifications

• Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs

Organizational Core Competencies

• Perform all duties with integrity, safety and a professional mentality

• Promote a positive and inclusive work/team environment

• Communicate all program deficiencies and improvements

• Report all non-conforming work

• Ensure effective communication

• Demonstrate discretion, confidentiality and good judgement when dealing with sensitive company, personnel and client information

• Foster collaboration and communication

Education Requirements

• High School diploma

Years of Experience

• 1+ year of Customer Service experience

Systems

• Proficient with Google and Microsoft office Suite products (Excel, PowerPoint, Word)

Soft Skills

• Excellent organizational, communication and leadership skills, including a demonstrated ability to lead multi-discipline teams and motivate others

• Ability to interface with cross-functional teams and all levels of personnel/management

• Strong problem solving and analytical skills

• Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)

• Solid organization and time management skills

• Effective verbal and written communication skills

• Ability to think and act strategically and proactively

• Strong writing and presentation skills

• Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment

Schedule/Essential Physical Functions

• While performing the duties of this job, this position may require the individual to work rotating shifts assignments, weekends, holidays, and overtime as needed. Standby and on-call duty is required, and the individual must be able to respond to the facility within one hour. Some shifts will require working alone.

• Must have the ability to lift 50-60 pounds using Company provided equipment

Travel

• Ability/willingness for travel 1-3 times per year.

• On-call work and limited weekend travel or work may be required.

Safety/Drug Screening

• Capability to pass background checks and initial drug screening

• Valid driver's license

• Ability to climb stairs, ladders and work from heights

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.