Client Relations Agent

Role Overview

As a Client Relations Agent you will build customer relationships for TMHCC. This position adds value to the client experience for new business acquisition and renewal business retention.

Primary responsibilities include guiding new and existing customers through the surety bond application process, answering customer questions to ensure account accuracy, and closing sales for warm leads generated in-house through our website.

Key Responsibilities

• Explain and promote various surety bond products to clients, ensuring they understand the benefits and requirements.
• Facilitate bond applications with Clients and answer questions as needed.
• Collaborate with other internal team members (including underwriters, account managers, and service representatives) to ensure seamless bond processing and customer satisfaction.

*All Client Relations Agents must pass the Missouri Property & Casualty Insurance Producer Licensing Exam after being hired and onboarded. Training and exam fees are paid for by the company..

When applying, please note if you currently have a Missouri Property and Casualty License or are fluent in conversational Spanish (neither of which are required for candidate consideration).

What You Bring

• Team player who has internal passion, drive, and work ethic
• Goal-oriented producer who takes pride in delivering tangible results
• Multitasker who can prioritize tasks in a fast-paced environment
• Curious mind with an inherent eagerness to learn and adapt

What We Offer

• Competitive salary and comprehensive benefit package
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• 401(k) plan with 6% company match
• Accrued Paid Time Off
• Paid Parental Leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• An opportunity to do meaningful work and love what you do

Pay Transparency

• 50K+ depending on experience

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration

for employment without regard to age, ancestry, citizenship, color, family or medical care

leave, gender identity, genetic information, marital status, medical condition, national

origin, physical or mental disability, protected veteran or military status, race, ethnicity,

religion, sex (including pregnancy), sexual orientation, or any other characteristic protected

by applicable local laws, regulations and ordinances.