Client Relations Analyst
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Overview
Remote
On-site
Compensation
$21-$21/hour
Job Description
At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Client Relations Analyst.Position Type: - Contract
- Hybrid in-office attendance 3 days per week
- Excellent grammar and composition skills.
- Excellent written and oral communications skills.
- Possess a Bachelor's degree in Finance, Economics, English/Communications or a related discipline; work experience considered in lieu of these degrees preferred.
- Knowledge and some level of expertise in the brokerage industry or banking operations preferred.
- Strong initiative and drive.
- Proficiency in Microsoft Word and Outlook programs.
- Proven ability to work effectively with all levels of employees.
- Exceptional phone presentation skills.
- Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks.
- Strong organizational skills, attention to detail, and excellent follow-up skills.
- Ability to be self-motivated and succeed in a team atmosphere.
- Research and respond to operational client complaints while ensuring compliance with regulatory requirements and internal complaint-handling guidelines.
- Analysts in this role must collaborate effectively with business partners, including field and operations staff and management, to escalate and resolve complaint-related issues.
- Responsible for building strong working relationships with Client Relations Editors while learning departmental processes and style guidelines.
- Strong organizational and time management skills are essential, as analysts must effectively manage workload while demonstrating initiative, self-motivation, and accountability.
- Requires participation in the coverage of client-facing telephone lines, with analysts expected to provide phone support at least one day per week.
- Analysts must maintain a professional and client-focused approach while handling incoming calls and addressing inquiries.
- May support various operational functions within Client Relations, including settlement processing, privacy opt-out processing, and participation in special projects as needed.
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FAQs About Client Relations Analyst Jobs at Hired by Matrix
What is the work location for this position at Hired by Matrix?
This job at Hired by Matrix is located in South Jordan, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hired by Matrix?
Candidates can expect a pay range of $21.09–$21.09 per hour for this role.
What employment applies to this position at Hired by Matrix?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Hired by Matrix?
You can apply for this role at Hired by Matrix either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.