Client Relations Assistant

Pinnacle Partners ManagementDenver, CO

$60,000 - $65,000 / year

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Compensation

$60,000-$65,000/year

Job Description

At Pinnacle Partners Management, Inc., a forward-thinking marketing firm with deep telecom expertise, the Client Relations Assistant will be the heartbeat of the Quantum Fiber in Denver. As a Client Relations Assistant, you’ll go beyond support to offer smart, personalized guidance that helps clients thrive on America’s most reliable fiber network.

As a Client Relations Assistant, you're the manager of joyful journeys with Quantum Fiber! The Client Relations Assistant curates an exceptional Quantum Fiber onboarding experience, adds delightful touches to every client interaction, and ensures the route always leads to their goals, making loyalty a beautiful destination.

Key Responsibilities of the Client Relations Assistant

Manage client inquiries, resolve service issues, and provide proactive support across Quantum Fiber internet, voice, enterprise connectivity, cloud, and security services.
Coordinate digital onboarding by explaining Quantum Fiber features, confirming eligibility, and ensuring seamless account setup.
Monitor client accounts, track sales milestones, and verify compliance with service level agreements to maintain reliability.
Maintain CRM records of client interactions, account changes, and feedback to support retention, compliance, and reporting accuracy.
Collaborate with sales, operations, and technical teams to ensure smooth installations, timely activations, and consistent service delivery.
Support customer engagement initiatives by contributing to education programs, targeted sales campaigns, and outreach that elevate Quantum Fiber’s visibility and trust.

Minimum Qualifications of the Client Relations Assistant

High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.
Experience in client support, customer success, or account management, ideally within fiber internet, enterprise connectivity, SaaS, sales, or telecommunications.
Strong communication skills to explain Quantum Fiber service options clearly, build trust digitally, and adapt messaging across diverse customer segments.
Knowledge of telecommunications systems, fiber‑optic infrastructure, and internet connectivity to assist with troubleshooting and ensure reliable service delivery.
Proficiency in CRM platforms and workflow tools to manage records, monitor engagement, and streamline processes for efficiency and compliance.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Client Relations Assistant Jobs at Pinnacle Partners Management

What is the work location for this position at Pinnacle Partners Management?

This job at Pinnacle Partners Management is located in Denver, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pinnacle Partners Management?

Candidates can expect a pay range of $60,000 and $65,000 per year.

What employment applies to this position at Pinnacle Partners Management?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Pinnacle Partners Management?

You can apply for this role at Pinnacle Partners Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.