Client Relations - Team Lead

The Class Consulting GroupSan Francisco, California

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Overview

Schedule

Full-time

Career level

Director

Remote

Hybrid remote

Benefits

Career Development

Job Description

About Us: The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It also offers community leadership opportunities to professionals. CLASS collaborates with its clients - the Non-Profit Organizations to help them realize their mission and create tangible value. CLASS offers business consulting services in Marketing, Strategy, Human Resources/ Organization, Finance and IT. We are looking for motivated and committed individuals to join our volunteer-driven teams.Position Type: Volunteering (All volunteering positions at The Class Consulting Group are unpaid)

Specific Responsibilities:

Lead client relations and marketing activities in seeking business with NPO prospects & developing existing NPO relationships.
Seek repeat business by managing relationships with current & past clients.
Develop business plans and CR strategies that ensure attainment of organizational goals and targets.

Collaborate with the Business Consulting Services team to reach out to CLASS clients to gauge the impact of CLASS's work and probe for potential follow up on projects and/or referrals.
Create and deliver proposal presentations to potential clients.
Build CLASS’s brand and develop marketing programs & communication channels that will drive new business growth.
Represent CLASS at various Nonprofit Organization related events.
Oversee Salesforce/HubSpot (CRM) to ensure we are managing our relationships and interactions with our existing/potential clients.

Provide leadership to the CR team, ensuring appropriate training communication and leveraging of resources within the team

General Responsibilities:

Assist in developing strategic and operational plans by identifying short-term and long-term priorities.
Track KPIs and progress of strategic projects and present management reports to the board.

Provide leadership to the team and encourage a leadership-based culture.
Preside over the meetings and agenda of the team as well as track projects and ongoing activities.
Ensure appropriate communications and leverage resources within the team and with other teams.
Promote volunteer engagement within the CR Team and across the broader CLASS Group.

Requirements:

Education Qualification & Experience

MBA in Marketing with 10+ years of experience in Business Development, Sales or Marketing.
At least 8 years of prior leadership experience
Experience with Salesforce/HubSpot or any CRM database preferred.

Skills/Abilities

Passionate & committed to serve community.
Optimistic, reliable and capable of fostering teamwork without formal hierarchy.
Excellent in communication and presentation.
Should honor commitments and CLASS's Code of Ethics.

Commitment

Minimum 1+ year of commitment for the unpaid / pro-bono position.
Time: Minimum 5 hours per week (excluding meeting time).
Attend Weekly Meetings: 2 in-person (once COVID related restrictions are lifted) and 2 conference calls.

Benefits:

Leadership development opportunities
Networking opportunities
An opportunity to give back to the community

The CLASS Consulting Group believes in equal opportunity and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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FAQs About Client Relations - Team Lead Jobs at The Class Consulting Group

What is the work location for this position at The Class Consulting Group?

This job at The Class Consulting Group is located in San Francisco, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Class Consulting Group?

Employer has not shared pay details for this role.

What employment applies to this position at The Class Consulting Group?

The Class Consulting Group lists this role as a Full-time position.

What experience level is required for this role at The Class Consulting Group?

The Class Consulting Group is looking for a candidate with "Director" experience level.

What benefits are offered by The Class Consulting Group for this role?

The Class Consulting Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Class Consulting Group?

You can apply for this role at The Class Consulting Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.