Client Relations Partner

About G2 - The Company

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People

At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

About The Role

The Client Relations Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from our intent data product, Buyer Discovery.

The role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to senior level clients in large organizations while developing your career in a fast-growing department. The Client Relations Partner supports our largest and most strategic enterprises across G2 Digital Markets.

In This Role, You Will: 

• Facilitate onboarding calls for new Buyer Discovery clients, familiarizing them with the product.

• Proactively build relationships with existing clients over the phone to ensure that they are engaged and getting the highest return on their investment with Buyer Discovery.

• Support our largest and most strategic enterprises across G2 Digital Markets.

• Become a strategic partner to clients by keeping up to date with their key challenges and opportunities.

• Drive continuous client usage of the Buyer Discovery product by ensuring the connection of key business decisions and initiatives to Digital Markets expertise.

• Be the main point of contact for any support that clients require with their Buyer Discovery subscription.

• Partner with your colleagues in Account Management to manage and retain client relationships and build client loyalty.

• Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.

• Continually stay abreast of new Buyer Discovery product enhancements and Data Insights product offerings.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 2-3 years of relevant sales or customer support experience.

• Proficient computer skills required.

• Experience with an array of marketing technologies and CRM software systems

• Strong understanding of how to measure and report on marketing and sales effectiveness by moving leads to opportunities through to close.

• Exceptional communication skills, verbal and written.

• Excellent interpersonal skills, with the ability to persuade and influence others.

• Strong collaboration skills to partner with sales to understand the client’s goals and tailor service accordingly.

• Strong organizational and time management skills, with the ability to multitask.

• Comfortable speaking the language of sales and marketing executives.

• Interest in marketing, business, and technology.

• Enthusiasm for helping and educating others.

What Can Help Your Application Stand Out:

• Bachelor’s degree preferred but not required.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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