Client Relations Specialist (Front Desk)

Job Description:

Overview:

As the first face and voice of Pape-Dawson, the Client Relations Specialist serves as a true brand ambassador—creating a welcoming and professional environment for clients, guests, and team members alike. This highly visible role is essential to delivering a positive first impression and upholding the company’s reputation for excellence and respect.

Responsibilities:

• Greet all visitors and callers in a professional, courteous, and respectful manner

• Provide prompt and thorough message handling and communication follow-up

• Manage front office operations including conference room scheduling, visitor coordination, and lobby presentation

• Coordinate catering needs and logistics for internal and client-facing meetings

• Ensure conference rooms are clean, organized, and stocked with necessary supplies throughout the day

• Process, route, and distribute sensitive and confidential documents with discretion

• Oversee the pick-up and delivery of engineering documents in the front office

Qualifications:

• Minimum of 3 years of experience in a front office or client-facing administrative role

• Experience answering and routing calls using a multi-line phone system

• Strong professional presence with outstanding interpersonal skills

• Exceptional verbal and written communication abilities

• Proficiency in Microsoft Outlook for calendar management

• Proven organizational skills with the ability to manage multiple tasks and schedule meetings accurately

• Dependable, trustworthy, and able to handle confidential information with integrity

• Availability to work Monday through Friday, and able to work an 8-hour shift within the front desk coverage window of 7:30 a.m. to 5:30 p.m.

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EEO Statement:

All qualified applicants for Pape-Dawson Engineers will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.