Client Relations Specialist

Client Relations Specialist Build Your Future with Royal Comfort Royal Comfort has been serving Westchester and Fairfield County since 2017, providing dependable HVAC services backed by over 100 years of combined team experience. As we continue to expand, we are focused not only on delivering exceptional service to our customers but also on developing our employees and promoting from within.We are currently looking for a Client Relations Specialist who is eager to grow professionally while contributing to a high-performing, customer-focused team. This role blends customer interaction, coordination, and digital engagement, making it a great opportunity to build a well-rounded skill set.What You'll DoIn this role, you'll be a key connection point between our customers and internal teams while also supporting our online presence and brand engagement.Manage inbound and outbound customer communication via phone, email, and online channels

Schedule appointments and assist customers with service-related inquiries

Interact with customers on social media platforms, responding to messages, comments, and reviews

Support marketing efforts, including basic social media updates and engagement initiatives

Coordinate communication between customers, technicians, and office staff

Maintain accurate records and ensure all customer interactions are properly documented

Help strengthen the company's reputation through professional and timely communication

Why Join Royal Comfort?Career Advancement: We prioritize internal growth and offer opportunities to move into advanced roles

Ongoing Development: Training and support to help you build new skills and succeed long-termPositive Work Environment: A team-driven culture that values collaboration and respect

Growing Company: Be part of a company that continues to expand, creating new opportunities for employees

Compensation: $25 - $30 per hour, depending on experience

Work Hours: Monday through Friday, 8:00 AM - 4:30 PM (occasional overtime as needed)Benefit Package401(k) with up to 3.5% company match

Medical insurance (20% employer-paid for employees)Optional dental and vision coverage

Short-term disability insurance

Paid time off and vacation8 paid holidays

Performance-based bonuses and referral incentives

Company events and team activities

Employee discounts

Office perks including a stocked kitchen, coffee bar, and snacks

What We're Looking ForHigh school diploma or equivalent2+ years of experience in customer service, administration, or a similar role

Strong communication skills, both written and verbal

Comfortable engaging with customers across phone, email, and social media

Organized and able to manage multiple tasks in a fast-paced environment

Proficiency with Microsoft Office (Word, Excel, Outlook)Experience with ServiceTitan or similar platforms is a plusHVAC or home service industry experience is helpful but not required

Reliable, professional, and team-oriented mindset