Client Relations Specialist III

CLIENT RELATIONS SPECIALIST IIIStep into a fast-paced healthcare environment where your ability to manage client relationships, solve problems, and keep operations running smoothly makes a direct impact every day.WHY YOU’LL LOVE THIS ROLE

• Meaningful Impact: Serve as a key point of contact for clients, patients, physicians, and internal teams, helping ensure a seamless customer experience.
• Variety in Your Day: Balance client support, problem-solving, project coordination, insurance billing support, and administrative responsibilities.
• Professional Environment: Join a respected medical laboratory committed to quality service, innovation, and operational excellence.

LOCATION: Vancouver, WASALARY: $28-33 per hourSCHEDULE:Full-Time, Monday–Friday, 8:30 AM–5:00 PM, Temporary-to-HireKEY RESPONSIBILITIES

• Act as a main point of contact for assigned clients, providing consistent communication and high-level service support.
• Address and resolve escalated client concerns by coordinating with internal departments to ensure prompt resolution.
• Oversee onboarding activities for new clients, including account setup, required documentation, and initial guidance.
• Maintain accurate and up-to-date client information, interaction records, and activity logs in internal systems.
• Support account management efforts through routine check-ins, follow-up communication, and service coordination.
• Analyze account activity to help identify opportunities for improving processes and enhancing client satisfaction.
• Partner with cross-functional teams such as operations, billing, IT, and leadership to support client needs and workflow execution.

WHAT WE’RE LOOKING FOR

• 3–5 years of client relations, customer success, or account management experience required.
• Experience in a healthcare or clinical laboratory setting preferred.
• Experience handling sensitive and confidential information in a regulated environment.
• Proficiency in using CRM software and Microsoft Office programs

PHYSICAL REQUIREMENTS:

• The position performs general office duties in a temperature-controlled environment.
• Requires prolonged periods of sitting, computer work, data entry, and telephone communication.
• Must be able to occasionally lift and move office materials weighing up to 20 pounds.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.This position is offered through the Vancouver Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here”, select the Vancouver Branch, then contact our office directly at (360) 695-4900 to speak with a Recruiter.For more information regarding our company and employee benefits please click on the links below. About NW Staffing ResourcesNW Staffing Employee Benefits