Client Relations Team Member

Emerald Edge PromotionsCharlotte, NC

$48,000 - $55,000 / year

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Overview

Compensation

$48,000-$55,000/year

Job Description

At Emerald Edge Promotions , we believe that customer success is the only way to achieve business success. That’s why we seek someone to join our Charlotte team and help us build a community of satisfied AT&T Fiber users. This is a role where your ability to maintain a balanced focus on both "the win" and "the relationship" will define your career.

This Client Relations Team Member position requires a unique individual who can drive aggressive sales growth while maintaining a high standard of professional communication and account advocacy. You will be responsible for identifying new leads and ensuring that once they switch to Fiber, they never want to go back.

Client Relations Team Member Duties

Drive AT&T Fiber sales through direct, customer-facing outreach.
Ensure customer success by matching them with the right Fiber plans.
Balance aggressive sales targets with a focus on client retention.
Communicate professionally to set expectations for Fiber installation.
Track customer satisfaction metrics and follow up on new accounts.
Identify growth opportunities within your assigned Charlotte territory.
Maintain a perfect balance of competitive drive and client empathy.
Work with the Client Relations team to improve the customer experience.

Client Relations Team Member Role Requirements

Balanced mindset: part "closer," part "relationship manager."
Excellent verbal communication and professional follow-up skills.
Competitive drive to hit targets and top the sales charts.
Ability to solve customer problems quickly and effectively.
Previous Client Relations Team Member experience or a relevant role.
High attention to detail regarding client data and account health.
Professional appearance and a commitment to brand integrity.

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FAQs About Client Relations Team Member Jobs at Emerald Edge Promotions

What is the work location for this position at Emerald Edge Promotions?

This job at Emerald Edge Promotions is located in Charlotte, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Emerald Edge Promotions?

Candidates can expect a pay range of $48,000 and $55,000 per year.

What employment applies to this position at Emerald Edge Promotions?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Emerald Edge Promotions?

You can apply for this role at Emerald Edge Promotions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.