Client Retention Representative - Cleveland, OH

Universal Energy SolutionsCleveland, OH

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Job Description

Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Cleveland, OH. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.

Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.

Responsibilities

Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
Engaging B2B sales with current and new customers.
Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
Develop personalized retention strategies to encourage client renewals and upgrades.
Coordinate with internal teams to relay client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and suggest improvements.
Participate in the development and execution of customer loyalty programs.
Keep abreast of industry trends and best practices in customer retention.

Requirements

Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies

Benefits

Rapid advancement opportunities

Professional sales training curriculum
Paid Training
Weekly Pay

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FAQs About Client Retention Representative - Cleveland, OH Jobs at Universal Energy Solutions

What is the work location for this position at Universal Energy Solutions?

This job at Universal Energy Solutions is located in Cleveland, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Universal Energy Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Universal Energy Solutions?

Universal Energy Solutions lists this role as a Full-time position.

What experience level is required for this role at Universal Energy Solutions?

Universal Energy Solutions is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Universal Energy Solutions?

You can apply for this role at Universal Energy Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.