Client Service Manager
AB MauriSaint Louis, MO
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Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Job Description
Position
Objective:
Lead, teach and coach the Client Service department to develop and deepen customer intimacy and help drive profitable sales growth. Set clear direction for the department by working directly with the RVP's on revenue and customer objectives and Supply Chain in understanding service-level options for customers.
Key Result Areas:
Performance Standards
Sales Management
- Active engagement with commercial leadership team to understand objectives, strategy and position the Client Support Service Team to help achieve them.
- Participate in national and regional Field Sales & Technical meetings.
- Work with Commercial Sales and Demand Planning team to create, maintain and update sales data tools to effectively monitor customer activity
- Work with Commercial and Marketing to ensure the team consistently communicates Company and product messages.
- Collaborate with Logistics and Manufacturing to implement processes develop and maintain service-levels
- Review Sales Volume, Demand Forecast, and Order Patterns to identify both new and old customers for growth and development of sales pipeline
- Maintain deep product knowledge to support customers for product use and potential future growth opportunities
Customer Service
- Lead and Manage Client Support Service team.
- Drive continuous improvement by tracking customer behavior, evaluating and redesigning processes.
- Develop and implement KPI's for the Client Support Service Team
- Work with IT to automate process of capturing order interruption.
- Work with Quality to dashboard customer concerns and ensure customer follow-up by the Commercial Leadership team and Client Support Service team.
- Keep job and industry knowledge current by participating in educational opportunities; reading professional publications; training; maintaining personal networks.
- Visit customers as needed to deepen customer relationships.
- Partner with Sr. Client Support Project Lead on business projects and continuous improvement initiatives.
Market Intelligence
- Drive process for capturing yeast and BI competitive information and updating CRM
- Benchmark best practices; analyze information and applications.
Human Resources
- Performance Management of Client Support Team
- Monitor the organization size and design based on changing work needs for optimal staffing levels.
- Comply with HR policies and procedures.
- Comply with relevant employment laws.
Other
- Other duties as assigned.
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FAQs About Client Service Manager Jobs at AB Mauri
What is the work location for this position at AB Mauri?
This job at AB Mauri is located in Saint Louis, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AB Mauri?
Employer has not shared pay details for this role.
What employment applies to this position at AB Mauri?
AB Mauri lists this role as a Full-time position.
What experience level is required for this role at AB Mauri?
AB Mauri is looking for a candidate with "Director" experience level.
What is the process to apply for this position at AB Mauri?
You can apply for this role at AB Mauri either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.