Client Service Manager (Developmental Role)
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Overview
Job Description
Objective:The Client Service Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility
Reports to:Owner
Great companies need great leaders. The Client Service Manager will be responsible for existing client retention, client maximization, and new client acquisition. This is a developmental role potentially leading to increased responsibility and stature.
- 401k
- Health Insurance including Major Medical
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Life Insurance
- Weekly Bonus structure as well as revenue growth milestone bonus
Why Join Us as a Care Team Manager?
- Great Place to Work® Certified
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
Primary Responsibilities (including, but not limited to):
- Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner
- Coordinates clientactivities such as field trips and in-home activities, and oversees the lending library
- Takes service inquiry calls and follows up with leads to meet revenue goals
- Seeks opportunities to up-sell and promote added hours through various means
- Supports the Owner in generating up to 20% internal growth each month
- Has a regular communication process for new clients
- Introduces caregivers to clients
- Visits clients as directed by the Owner
- Responsible for sending out client birthday cards
- Must be willing to accept an occasional care shift as demand requires
- Some week end duties will be required
- Other duties as assigned.
This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.
Qualifications
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Must have excellent phone skills and follow-up skills with prospects, clients and client families
- Proactive problem prevention and issue resolution leadership ability
- Minimum of six months experience in a customer service role
- Industry experience preferred
- Bachelor’s degree and one year of related work experience strongly preferred
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Strong verbal communication skills, especially using the telephone
- Ability to work independently and as part of a team
- Must take initiative and be able to create business plans to meet agency goals for client targets
*This is not a full list of role responsibilities and is subject to change
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FAQs About Client Service Manager (Developmental Role) Jobs at Senior Helpers of Southwest Pittsburgh
- Alternate-schedule
- Full-time