Client Service Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$22/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Client Service Representative$18 - $22/hr. | Austin Veterinary Emergency & Specialty | Austin, TX
At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we’re hiring for multiple positions across departments. We’re seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.Compensation
- $18 -$22/hr. based on experience
Benefits:
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
Schedule
- Full Time
- Shifts: TBD
- Rotating Weekends Required
Job DescriptionAs a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.Responsibilities
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation
Qualifications
- At least 2 years of customer service experience in a medical setting is required
- Veterinary experience is preferred.
- A solid employment history with proven reliability.
- The ability to work independently while being self-driven and eager to grow.
- A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Why Choose AVES?
- Work alongside a compassionate, dedicated team of veterinary professionals.
- Thrive in a dynamic, fast-paced environment where no two days are the same.
- Make a direct impact on the lives of pets and their families during critical times.
- Receive continuous training and growth opportunities—we’re passionate about teaching!
- Enjoy a competitive salary and benefits package.
Why AVES?Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.We’ve Moved!AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.Nearby CommunitiesAVES attracts Veterinary Technicians and Clinical Professionals from throughout the Austin metropolitan area and surrounding Central Texas communities, including:
- Austin, TX
- Round Rock, TX
- Cedar Park, TX
- Georgetown, TX
- Leander, TX
- Pflugerville, TX
- Hutto, TX
- Kyle, TX
- Buda, TX
- Lakeway, TX
- Bee Cave, TX
- Dripping Springs, TX
- Liberty Hill, TX
- Manor, TX
- Elgin, TX
- Bastrop, TX
About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at Craig.Rizzo@ethosvet.comEqual Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Powered by JazzHR
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Client Service Representative Jobs at Ethos Veterinary Health
What is the work location for this position at Ethos Veterinary Health?
This job at Ethos Veterinary Health is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ethos Veterinary Health?
Candidates can expect a pay range of $18–$22 per hour for this role.
What employment applies to this position at Ethos Veterinary Health?
Ethos Veterinary Health lists this role as a Full-time position.
What experience level is required for this role at Ethos Veterinary Health?
Ethos Veterinary Health is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Ethos Veterinary Health for this role?
Ethos Veterinary Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Ethos Veterinary Health?
You can apply for this role at Ethos Veterinary Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.