Client Service Supervisor

Client Service Supervisor

At their assigned branch location(s), the Client Service Supervisor (CSS) is responsible for the following: the overall branch operation, security compliance, CSR balancing, management of cash levels, CSR (teller) and Customer Service responsibilities, client problem resolution, procedures and policies; reporting on operating functions; assisting with audits; training staff on procedural changes/practices at branch meetings; overseeing management of the branch operations in the Retail Managers absence. The responsibility may include supporting multiple locations and requires flexibility in travel to alternative locations. The Client Service Supervisor is responsible for modeling a high standard for sales and service to both internal and external clients.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Provides leadership through coaching/developing/retaining top talent and holding them accountable for achieving assigned sales and service goals. Provides coaching and feedback to staff to enhance cross sales/referral efforts by continually assessing individual skill levels.
• Assists the Retail Manager in communicating bank wide information including the Bank strategic plan, supporting initiatives and other essential information to your team to enhance their engagement, contributing to a stronger more profitable bank.
• Collaborates with the Retail Manager to assist in growing the branch deposit base by maintaining superior sales and service skills and providing excellent client service on the full range of Bank products.
• Opens deposit accounts using the bank's platform system; including, but not limited to, business and personal checking, savings and CD's as well as IRA products.
• In the absence of a Retail Manager, the Client Service Supervisor is responsible for making effective decisions regarding operations and for resolving complex client concerns.
• Identify clients in need of Commercial, BGS, Invest and Portland Trust Company products and services and refers them to appropriate business lines to assist then in achieving their financial goals
• Supports and performs teller transactions and duties based on the needs of the branch
• Ensures branch is open and ready to conduct business each business day, which includes handling the weekly branch schedule.
• Management and decision making of daily branch overdrafts.
• Ensure all branch procedures and practices are always compliant with State and Federal regulations and Bank policies.
• Collaborate with Retail Operations Manager on various projects and initiatives to enhance client satisfaction, processes and procedures.
• Performs related duties as assigned. Competencies: (Non-Exempt Model)

Requirements

Education and/or Experience High school diploma or general education degree (GED) required College Degree (recommended not required) Other Qualifications:

• 1-2+ years of experience as a bank SR.CSR or equivalent work experience • Proven communication and problem-solving skills.
• Desire and ability to coach and mentor others.
• Ability to perform detail-oriented work with a high degree of accuracy.
• Ability to handle multiple priorities and tasks. • Proficient computer skills and ability to learn teller processing software • Demonstrates strong product knowledge through explaining features and benefits of each product/service. • Ability to identify customer needs, recommend applicable products/services and close the sale.

Benefits

This position carries great benefits, including paid time off, holiday pay, 401k participation with a generous match (we put money in your 401k even if you don't!), and access to Androscoggin Bank's full insurance benefit package (medical, dental, vision, life, and disability). Androscoggin Bank offers paid parental leave to our employees, which grants new mothers and fathers six weeks of full pay! We also provide paid volunteer time to all employees.

Hoping you could advance your career and your education? We can help. Androscoggin Bank is committed to supporting employee development, and employee benefits include tuition and education reimbursement.

Do you wish you could be more involved and connected in your company, beyond the level of your department? Androscoggin Bank offers that to you. Project teams, committees, events, in-house education, and more. It's an amazing place to work.

Also, you get to work with some of the smartest, most dedicated, heart-felt people you will ever meet!

We are deeply proud that Androscoggin Bank recently achieved B Corp Certification. This means we'll continue to use profit to power our purpose, rather than serving as the purpose itself. We'll serve the best interests of our clients, our employees and our communities, while also honoring our environment. Learn more about it here - https://www.androscogginbank.com/bcorp/

Androscoggin Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

EOE/Minorities/Females/Vet/Disabled