Client Service Trainee Program

Job Responsibilities and Requirements

Launch your career with momentum.

The STAR (Service Training and Readiness) Program at Reliance Matrix is your fast track into a dynamic, high‑impact career in Client Management. This one‑year immersive program is built for individuals who are hungry to learn, eager to grow, and ready to jump into a role where relationships, strategy, and results matter.

As a STAR Associate, you'll gain hands‑on experience, build your industry expertise, and sharpen your service skills - all while collaborating with leaders who are invested in your success. You won't just observe the business… you'll contribute to it.

Successful completion of the program propels you directly into a Client Management position, where your earning potential and career growth are truly unlimited.

Program Overview

From day one, you'll be part of a high‑performing team that will challenge you, support you, and help you grow. Throughout the program, you will:

• Master our products and business model through deep‑dive training in group employee benefits, underwriting, and sales strategy.

• Learn the inner workings of a regional sales office and see firsthand how we acquire, retain, and support our clients.

• Develop world‑class relationship‑building and communication skills - essential for winning business and driving client satisfaction.

• Gain your state insurance license, fully sponsored by Reliance Matrix.

• Shadow top performers and build your professional network across multiple teams and functions.

• Apply your learning immediately by working through real client cases alongside your manager and peers.

• Earn your Certified Leave Management Specialist (CLMS) designation, giving you a competitive edge as a recognized leave management expert.

By the end of your STAR journey, you'll be ready to step confidently into your Client Management role - equipped with the knowledge, credibility, and skill set to make an impact from day one.

Preferred Candidates

We're looking for motivated individuals who thrive in fast‑paced, people‑centric environments:

• Seniors pursuing a 4‑year degree OR early‑career professionals (business, marketing, communications or related fields preferred)
• Driven, self‑starting, and excited by goals and metrics
• Naturally strong communicators who enjoy connecting with people
• Organized and able to manage competing priorities
• Calm under pressure and adaptable when plans change
• Team players who enjoy problem‑solving collaboratively
• Able to work onsite at assigned Regional Sales Office

What We Offer

• Competitive compensation

• Career pathing after the program

• Professional development/mentorship

Program Locations:

• Chicago

• Dallas

The expected hiring range for this position is $21.63 hourly for work performed in the primary location (Schaumburg, IL). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

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