Client Services Specialist
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Overview
Remote
On-site
Compensation
$24-$24/hour
Job Description
Pay Rate: $24 per hour
Summary:
- Location: Johnston, RI
- Timings: 10 AM - 6:30 PM/8:30 AM - 5 PM
Responsibilities:
- Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
- Research and train clients on all products offered.
- Independently service both internal and external customers on a wide variety of commercial card, ACH, & cash management products, services, and technical issues through all incoming channels.
- Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
- Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles to meeting service standards.
Requirements:
- Excellent verbal/written, time management, multitasking, and interpersonal skills.
- Goal-driven with a desire to meet productivity goals, including meeting day-to-day business needs.
- 5 years of customer service and call center experience; banking experience preferred.
- Excellent phone communication and listening skills.
- Ability to prioritize and manage daily workload.
- Ability to multitask and work independently in a fast-paced work environment.
- Computer proficiency and acumen.
- Self-motivated attitude with a desire to succeed.
- Analytical skills and the ability to recognize trends, exercise considerable independent judgment, and attention to detail.
Preferred Skills:
- High school diploma or GED equivalent; bachelor’s degree preferred
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Client Services Specialist Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in Riverside, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $24–$24 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.