Client Services Specialist

Job Title: Client Services Specialist Job Location: Johnston, RI Schedule: Monday - Friday, 10:00 AM -6:30 PM Job Description :

As a key member of the Commercial Operations team, you will be responsible for delivering high-quality service while meeting and exceeding departmental performance standards. This role requires strong communication with both external clients and internal teams, along with the ability to analyze recurring service issues, identify root causes, and support process improvements that enhance service levels, reduce operational effort, and improve the overall client experience.

Key Responsibilities:

• Provide support to Cash Management, ACH, and Commercial Card customers via phone, chat, and email
• Assist clients by researching inquiries and educating them on available products and services
• Independently handle a wide range of customer requests, including technical, service, and product-related issues
• Diagnose, prioritize, resolve, and escalate system, procedural, or technical concerns as needed
• Collaborate with internal operational teams to resolve client issues and help prevent future occurrences
• Conduct root cause analysis to identify trends and recommend process improvements
• Proactively communicate potential risks or obstacles that may impact service standards

Qualifications:

• Minimum 5 years of customer service and call center experience; banking experience preferred
• Excellent verbal and written communication skills with strong active listening ability
• Strong time management, multitasking, and organizational skills
• Ability to work independently in a fast-paced, goal-driven environment
• Solid computer proficiency and technical aptitude
• Self-motivated with strong analytical and problem-solving abilities
• Ability to exercise sound judgment and attention to detail when handling complex situations

Education:

• High School Diploma or GED required
• Bachelor s degree preferred