Client Services Technician

Sound SpecialistsChicago, IL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

About the Role:

As a Client Services Technician, you will be responsible for maintaining and service existing client systems and providing clients with unparalleled technical support in their homes . As a member of our Client Services Team, you will coordinate with our Field Service Manager, Operations, and Warehouse teams to effectively coordinate and implement service visits.

Who will love this job:

A problem solver - you enjoy tackling difficult problems and finding solutions to achieve the best possible results.
A punctual person - You are on time, and hate being late - you enjoy always being ahead of the game.
A quick learner - You are adaptable and able to make decisions quickly. You enjoy learning new things and about the different types of equipment we use each day.
A strong communicator - You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too

Responsibilities

Work with Field Service Manager to schedule and complete onsite service visits
Perform preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more.
Fill out service appointment notes as needed
Update drawings, remote monitoring services, and other documentation per company standards.
Participate in service meetings and company planning as needed.

Requirements

2-5 years of experience working with low voltage electronics, security systems, control systems, networking equipment, motorized shading, or lighting control systems.
Experience working with luxury clientele
Experience with Salesforce is a plus

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Cell phone reimbursement
mileage reimbursement

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FAQs About Client Services Technician Jobs at Sound Specialists

What is the work location for this position at Sound Specialists?

This job at Sound Specialists is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Sound Specialists?

Employer has not shared pay details for this role.

What employment applies to this position at Sound Specialists?

Sound Specialists lists this role as a Full-time position.

What experience level is required for this role at Sound Specialists?

Sound Specialists is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Sound Specialists for this role?

Sound Specialists offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Sound Specialists?

You can apply for this role at Sound Specialists either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.