Client Success Coordinator (In Office)
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Overview
Job Description
Client Success Coordinator (In Office)
Location In Office: Professional Ct Garner, NC 27529
Schedule Monday to Friday 8:00 AM to 4:30 PM
Employment Type Full Time
Why This Role Is Worth Your Time
We are recruiting on behalf of a well established local home services company that is growing and investing in its customer experience.
If you enjoy talking to people, booking appointments, following up on opportunities, and seeing your effort turn directly into bonuses and commissions, this role offers stable hours, clear expectations, and real earning upside, with no nights or weekends.
You will be the first voice customers hear and a key part of keeping the schedule full. The better you perform the more you earn.
What You Will Be Responsible For Primary Focus
Inside Sales and Appointment Booking Priority One
Call potential clients approximately 48 hours after their initial estimate to answer questions and help them move forward
Handle inbound calls and schedule new appointments annual maintenance visits and follow ups for past customers
Re engage previous clients who completed partial work and book appointments for full solution upgrades
Maintain light outreach to referral partners to help keep the lead pipeline active
This role is heavily phone based and performance driven.
Additional Responsibilities Priority Two
Accurately enter and update customer information notes and job details in the CRM
Track and report basic daily and weekly activity metrics including calls made appointments booked and reviews requested
Coordinate scheduling with vendors and communicate timelines with customers
Proactively request five star Google reviews from satisfied clients
Who This Role Is a Great Fit For
Comfortable and confident on the phone
Persistent and not afraid of follow up
Organized and detail oriented
Coachable and open to feedback
Motivated by performance based pay
Team oriented and enjoys contributing to company growth
Sales or customer service experience is helpful but not required.
Strong communication skills and follow through matter most.
Compensation and Incentives
Hourly base pay 16 to 17 dollars per hour based on experience
Booking bonuses for each appointment or maintenance visit booked
Sales commission on closed deals resulting from your follow up efforts
High performers consistently earn more through bonuses and commissions.
Work Environment
In office role
Consistent weekday schedule
Supportive team environment
Clear expectations and performance metrics
If you are looking for a stable role with upside enjoy talking to people and like seeing your effort turn into results we would love to hear from you.
Apply today.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.