Client Success Manager

Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest technology, ID-free®, is patented, privacy-safe behavioral targeting that reaches 100% of ad impressions and can be used with any Dstillery product. Our premier user segment product, Custom AI Audiences, is a just-for-your-brand targeting solution that refreshes hundreds of millions of users every 24 hours to deliver the best performance.

Job Description:

The Client Success Manager owns a book of business and is accountable for client retention, satisfaction, and growth. You'll act as a strategic partner to clients — consulting on campaign performance, identifying expansion opportunities, and using data to drive better outcomes — while coordinating closely with internal teams to deliver on client needs. This is a highly visible, client-facing role for someone who's equally comfortable analyzing a performance dashboard and presenting recommendations to a client or partner.

What You'll be Doing

• Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend
• Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations
• Own client satisfaction, retention, and growth outcomes for your assigned accounts
• Manage multiple client relationships simultaneously, building strong day-to-day rapport with contacts across the client's organization
• Present at in-person client meetings, demos, and events (occasional travel required, including trips with 2+ overnight stays)
• Lead clients through a smooth onboarding and product activation process
• Troubleshoot client issues on their behalf, coordinating across internal teams as needed
• Synthesize and communicate client feedback to internal stakeholders, including Exec, Product, Data Science, and Sales teams

What You'll Bring

• 3+ years of experience in client success or account management within programmatic advertising or ad tech — agency, DSP, or SSP experience all welcome
• Hands-on experience with data analytics or reporting platforms (e.g., Tableau, DOMO, Google Analytics, Salesforce)
• Strong presentation skills and the confidence to communicate complex ideas clearly to audiences ranging from media buyers to senior executives
• Solid quantitative aptitude and comfort working in Excel/Sheets
• Experience with Agentic AI and DSP user interfaces preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail, with the ability to juggle multiple priorities across accounts
• Ability to work independently as well as collaboratively across teams