Client Success Manager
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Director
Remote
Remote
Compensation
$2,500-$4,500/month
Benefits
Flexible/Unlimited PTO
Career Development
Job Description
Customer Success Manager (CSM) – Remote
Location: 100% Remote (Eastern Time Zone) Salary: $2,500–$4,500 per month, based on experience Employment Type: Full-Time
Key Responsibilities
- Onboard new clients following the sales process and introduce them to our services.
- Serve as the main point of contact for clients, providing guidance, updates, and support.
- Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
- Ensure client retention by proactively addressing issues and providing solutions.
- Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
- Track and report on client progress and performance metrics.
- Escalate issues as needed and manage difficult client interactions with confidence and professionalism
- Contribute to process improvements and build out SOPs for the CSM function.
- Mentor future CSM team members as the department grows.
Requirements
Required:
- 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
- Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
- Excellent communication, negotiation, and client management skills.
- Ability to handle challenging client situations with professionalism and assertiveness.
- Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
- Highly proactive, detail-oriented, and able to work independently.
- Passionate about delivering high-quality client results.
Preferred:
- Experience working with contractors or service-based clients.
- Leadership experience or interest in growing into a senior CSM role.
Benefits
Why Join Us
- Fully remote work with flexible schedule within Eastern Time.
- Opportunity to build and lead your own team in the future.
- Exposure to high-level client success and agency operations.
- Supportive, fun, and high-energy team culture.
- Opportunity to shape processes and make the role your own.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Client Success Manager Jobs at Trivium
What is the work location for this position at Trivium?
This job at Trivium is located in Miami, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Trivium?
Candidates can expect a pay range between $2,500–$4,500 per month for this role.
What employment applies to this position at Trivium?
Trivium lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Trivium?
Trivium is looking for a candidate with "Director" experience level.
Does Trivium allow remote work for this role?
Yes, this position at Trivium supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Trivium for this role?
Trivium offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Trivium?
You can apply for this role at Trivium either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.