Client Success Manger

KODE LabsDetroit, MI

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Flexible/Unlimited PTO

Career Development

Job Description

Client Success Manager (CSM)

About the Role

At KODE Labs, the Client Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes from KODE OS. The CSM serves as the strategic advisor, relationship owner, adoption leader, and renewal quarterback for a portfolio of enterprise customers. This role is focused on helping customers realize value, build strong executive relationships, drive platform adoption, and identify growth opportunities throughout the customer lifecycle.

RequirementsWhat You'll Do

Drive Customer Outcomes

Partner with customers to define success plans aligned to operational and business goals.

Drive platform adoption and workflow activation that improves building operations, energy performance, occupant comfort, and portfolio visibility.

Measure, communicate, and expand realized value across facilities and real estate teams.

Ensure customers achieve agreed-upon milestones and business outcomes.

Manage Customer Health & Retention

Monitor customer health, adoption, engagement, and stakeholder alignment.

Proactively identify risks and execute recovery plans for at-risk accounts.

Lead renewal planning and retention strategies to maximize customer lifetime value.

Maintain executive visibility into customer status, opportunities, and risks.

Build Strategic Relationships

Develop trusted relationships across Facilities, Operations, Real Estate, IT, and Executive stakeholders.

Serve as the primary advisor for customers' smart building and operational technology initiatives.

Identify growth opportunities and collaborate with Sales on expansion strategies.

What Success Looks Like:

Consistently delivers measurable customer outcomes and operational improvements.

Maintains strong customer health and high platform adoption.

Achieves predictable renewals and industry-leading retention rates.

Builds trusted executive and operational stakeholder relationships.

Identifies and develops meaningful expansion opportunities.

Serves as a strategic advisor to facilities, operations, and real estate teams

Required Experience

3-7+ years of Customer Success, Account Management, Strategic Account Management, Consulting, or SaaS experience.

Experience managing enterprise and/or multi-site customer portfolios.

Proven track record of customer retention, renewals, and account growth.

Strong executive communication, stakeholder management, and project management skills.

Preferred Experience

Experience in Building Operations, Facilities Management, Building Automation Systems (BAS/BMS), HVAC Controls, Energy Management, Smart Buildings, PropTech, or Commercial Real Estate.

Working knowledge of building systems, controls, operational technology, or commercial property operations.

Experience partnering with facilities, engineering, operations, or real estate leadership teams.

Salesforce or CRM experience and a data-driven approach to customer success.

BenefitsBenefits

Competitive salary based on experience

Discretionary Bonus Program

Career Development Program

Comprehensive Health Insurance Package

Dynamic team and challenging projects

Flexible Paid Time Off

Welcoming and friendly work environment

Regular social events and activities

Join the Team

KODE Labs is a real estate technology company founded in 2017 with a mission to change the way people, buildings and systems operate. Headquartered in Detroit, Michigan, we are a driving force behind the adoption of smart building technology. To scale our presence across the globe, we depend on our team of talented, ambitious people who go above and beyond to create value for our clients.

When you join the KODE Labs team you can create your own career. Whether you have years of experience or are just starting, we help you realize your full potential and achieve your goals.

If KODE Labs sounds like the place for you, we\'d love to hear your story, so please apply through our online application form.

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FAQs About Client Success Manger Jobs at KODE Labs

What is the work location for this position at KODE Labs?

This job at KODE Labs is located in Detroit, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at KODE Labs?

Employer has not shared pay details for this role.

What employment applies to this position at KODE Labs?

KODE Labs lists this role as a Full-time position.

What experience level is required for this role at KODE Labs?

KODE Labs is looking for a candidate with "Director" experience level.

What benefits are offered by KODE Labs for this role?

KODE Labs offers following benefits: Health Insurance, Flexible/Unlimited PTO, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at KODE Labs?

You can apply for this role at KODE Labs either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.