Client Success Supervisor

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Job Type

Full-time

Description

University Physicians' Association, Inc. is looking for a full-time Client Success Supervisor in the corporate billing offices located in West Knoxville.

Job Type: Full-Time, Monday through Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

• Exercise administrative judgment and assume responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service.
• Responsible for the overall operations of the team including time off requests and approvals.
• Ensure work is being completed according to prompt standards established.
• Implement and enforce policies and procedures set by management.
• Give positive and constructive feedback to team members of their performance.
• Relate and adapt communication styles based upon team members.
• Ensure communications are proper and professional.
• Available to team members on a routine scheduled basis for questions and guidance. Time sensitive items may require immediate attention.
• Engage with team members on a regular basis.
• Use resources effectively to meet department goals.
• Set themselves apart to be seen and respected as a leader.
• Maintain an advanced knowledge base to aid in problem solving.
• Effective and prompt follow up and completion of job duties.
• Ability to convey concepts of the job duties effectively.
• Maintain an approachable and positive demeanor in interactions with team members, leadership, and clients.
• Ability to create a culture free of fear and retaliation.
• Ability to set and keep priorities when dealing with multiple demands and interruptions.
• Find and escalate items that may require added decision making to leadership.

BENEFITS: Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, and more!

Requirements

QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

• High school education or equivalency; college preferred.
• Advanced medical billing and coding knowledge; certifications preferred.
• Advanced knowledge of computers, computer programs, office equipment, and business office procedures.
• Ability in written and verbal communication skills.
• Ability to incorporate departmental goals, standards, policies, and procedures into leading others.
• Demonstrated sensitivity to the interrelationship of both people and functions.
• Ability to prioritize and manage multiple projects.
• Advanced knowledge of system applications, payor regulations and industry standards concerning Revenue Cycle Management

PHYSICAL DEMANDS

Job requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard.