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Client Success Supervisor - Revenue Cycle Management (Rcm)

University Physicians' Association, Inc.Knoxville, TN
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Overview

Schedule
Full-time
Education
Medical Coding (CCA, CCS, CCS-P, CPC)
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

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Job Type

Full-time

Description

Lead. Influence. Drive Results.

University Physicians' Association (UPA) is seeking a dynamic, experienced Client Success Supervisor to join our high-performing Revenue Cycle Management (RCM) team. This is an exciting opportunity for a driven leader who brings deep RCM expertise, thrives on developing teams, and is passionate about delivering exceptional client outcomes.

In this role, you'll have a direct impact on operational performance, team engagement, and client satisfaction-making a meaningful difference in both financial outcomes and patient experience.

What You'll Do

As a key member of our leadership team, you will:

  • Lead, coach, and develop a team of billing professionals to achieve high performance and engagement
  • Oversee daily operations, including workflow management, staffing, and time-off approvals
  • Ensure accuracy, compliance, and productivity across all revenue cycle functions
  • Drive process improvements and implement best practices to optimize outcomes
  • Monitor KPIs and performance metrics to achieve departmental goals
  • Provide ongoing coaching, feedback, and recognition to support employee growth
  • Serve as an escalation point for complex billing issues and client concerns
  • Foster a collaborative, accountable, and positive team culture
  • Partner with leadership to identify opportunities for operational and client success improvements

Why Join UPA?

At UPA, we value our people and invest in their success. You'll enjoy:

  • Competitive compensation aligned with your experience and expertise

  • Comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance

  • Generous Paid Time Off, Holidays, and Sick Leave

  • 401(k) with company match and immediate vesting

  • Life Insurance, Disability, and Critical Illness Coverage

  • A supportive, team-oriented culture that prioritizes growth and work-life balance

  • The opportunity to make a meaningful impact in a respected healthcare organization

Requirements

What You Bring

We're looking for a knowledgeable and strategic RCM professional who offers:

  • Strong experience in medical billing, coding, and full-cycle revenue operations
  • Deep understanding of payer regulations, compliance standards, and RCM best practices
  • Proven leadership experience with a focus on team development and performance management
  • Excellent communication and interpersonal skills
  • Advanced proficiency with billing systems and technology
  • Ability to analyze data, solve complex problems, and drive results
  • Strong organizational skills with the ability to manage multiple priorities

Preferred:

  • Relevant certifications (e.g., CPC, CPB, or similar)
  • College coursework or degree

Work Environment

  • Office-based position with standard computer and administrative responsibilities
  • Combination of sitting and standing throughout the day

Take the Next Step

If you're ready to bring your RCM expertise and leadership skills to an organization that values your impact, we encourage you to apply today.

Join UPA-and help shape the future of revenue cycle excellence.

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Client Success Supervisor - Revenue Cycle Management (Rcm) Jobs at University Physicians' Association, Inc.

What is the work location for this position at University Physicians' Association, Inc.?
This job at University Physicians' Association, Inc. is located in Knoxville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at University Physicians' Association, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at University Physicians' Association, Inc.?
University Physicians' Association, Inc. lists this role as a Full-time position.
What experience level is required for this role at University Physicians' Association, Inc.?
University Physicians' Association, Inc. is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Medical Coding (CCA, CCS, CCS-P, CPC). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by University Physicians' Association, Inc. for this role?
University Physicians' Association, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at University Physicians' Association, Inc.?
You can apply for this role at University Physicians' Association, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.