Client Support - Web Applications For Mortgages

FICS, Inc.Addison, TX

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

FICS® is searching for an enthusiastic Web Applications System Support team member to join its FICS Team of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars and conference presentations, and are the first in line in the collaborative process of testing the FICS software for quality assurance.

Requirements

What you bring:

Ability to convey patience and understanding to customers in person, over the phone and via e-mail.
Technical acuity and interest in maintaining, troubleshooting, and improving web applications for optimized functionality and a prime user experience.
A solid understanding of web application support best practices such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner.
Knowledge of testing web applications for quality and ease of use.
Basic understanding of the most popular browsers and using an analytical approach in crafting testing scenarios.
Exceptional verbal and written communication skills.
Excellent interpersonal and presentation skills, as well as an eagerness to learn.
Ability to manage multiple tasks, priorities, and deadlines without supervision.
Valid Texas Driver License and Vehicle Liability Insurance

Benefits

FICS® puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for 40 years and counting.

Find out what it’s like to be an FICS® Family member at our Life at FICS page: fics.com/about-us/life-at-fics/

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Client Support - Web Applications For Mortgages Jobs at FICS, Inc.

What is the work location for this position at FICS, Inc.?

This job at FICS, Inc. is located in Addison, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at FICS, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at FICS, Inc.?

FICS, Inc. lists this role as a Full-time position.

What experience level is required for this role at FICS, Inc.?

FICS, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at FICS, Inc.?

You can apply for this role at FICS, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.