Client Support Specialist (Legal Services) - Remote

Alert CommunicationsPhoenix, AZ

$16 - $16 / hour

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Overview

Remote

On-site

Compensation

$16-$16/hour

Job Description

Full-Time Remote Client Support Specialist (Legal Services)Job Type: Full-Time (Various Shifts) l Pay: $16/hr l Location: Remote (Arizona Residents Only [Excluding Flagstaff])About the RoleAt Alert Communications, we provide around-the-clock live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide. We are seeking a Specialists to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will evaluate and qualify incoming inquiries, deliver compassionate customer care, and ensure a smooth, professional onboarding process from the very first call. Key RequirementsLocation: Remote but must reside in Texas.Communication Skills: Clear, confident phone presence to guide callers professionally and compassionately.Availability: Must be able to work one weekend day (Saturday or Sunday) and holidays.Experience: Prior experience in customer service, call centers, sales, or hospitality (legal industry experience preferred). Technical Skills: Proficiency using computers and managing multiple screens/systems simultaneously.Typing Speed: Minimum of 35 WPM. Performance: Maintain high productivity, accuracy, and reliability standards.Being Bilingual (Spanish and English) is a plus!Tech and Internet RequirementsThis is a remote position that requires a dedicated home workspace:Internet Connection: High-speed Fiber or Cable internet only (no satellite, DSL, or WiFi)Speed: Minimum 15 mbps upload/5 mbps download

Connection Type: Direct Ethernet cable connection to your modem/routerHardware: PC/Laptop running Windows 11 or higher and a wired USB headset with a microphone (Apple products/tablets/Chromebooks not supported)BenefitsEmployee Stock Ownership (ESOP)Full Medical, Dental, and Vision CoveragePaid Vacation401(k) with Company MatchingFree Life Insurance PolicyLegal AssistanceAbout usWith over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people-powered voice for their business.Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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FAQs About Client Support Specialist (Legal Services) - Remote Jobs at Alert Communications

What is the work location for this position at Alert Communications?

This job at Alert Communications is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Alert Communications?

Candidates can expect a pay range of $16–$16 per hour for this role.

What employment applies to this position at Alert Communications?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Alert Communications?

You can apply for this role at Alert Communications either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.