Client Support Specialist II, Payroll
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Job Description
ABOUT COASTAL
At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.
All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.
Coastal Payroll is currently looking to hire a Client Support Specialist II to join our Client Support team. The Client Support Specialist is responsible for assisting with customer service and payroll processing functions. This position serves as the primary point of contact for a book of clients, providing customer support, training and issue resolution.
WHAT YOU'LL DO
- Manage your own "book" of clients to ensure that payrolls are processed accurately and according to daily deadlines
- Assist clients with training and ongoing use of our web-based human capital management products
- Help clients analyze payroll reports and develop reporting to assist clients in better understanding payroll data
- Manage high volume incoming calls and support cases
- Work directly under company management to further enhance payroll knowledge and become an expert in the field
WHAT YOU'LL BRING
- Knowledge and experience in customer service/operations in payroll and human resources functions.
- Strong phone and web-based customer service skills
- Knowledge of Microsoft Office products (Excel, Word, Outlook)
- Knowledge of applicable federal, state, and local wage and hour laws
- Knowledge of payroll taxes, both at the Federal and State level
- Ability to multitask and work in a fast-paced environment
- Strong verbal and written skills
- Ability to stay organized, pay close attention to detail, and be accurate
- Strong math and analytical skills.
- BS/BA degree is preferred
WHAT WE OFFER
- Paid time off - vacation, sick, holidays
- Medical, dental and vision insurance
- 401 (k) retirement plan with company match
- Hybrid Work Schedule
- Employee referral bonus program
Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.