Overview
Remote
On-site
Job Description
Job Description:Provides a full range of on-site and remote end-user support for the client network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administratorsRequired Skills:Typically requires a high school diploma, vocational training, or an Associate s/Bachelor s degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilitiesPreferred Skills:Experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Client Support Technician Jobs at Phoenix Business, Inc
What is the work location for this position at Phoenix Business, Inc?
This job at Phoenix Business, Inc is located in Jackson, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Phoenix Business, Inc?
Employer has not shared pay details for this role.
What employment applies to this position at Phoenix Business, Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Phoenix Business, Inc?
You can apply for this role at Phoenix Business, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.