Client Systems Engineer II - Senior Deskside Support In Phoenix, AZ (Hybrid)

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff. Handles complex technical issues and ensures minimal disruption to business operations. Manages major projects, develops customer training and technical documentation, and drives process improvements. Serves as a senior technical resource on the team, providing mentorship and guidance to peers. Participates in on-call rotation to resolve critical issues outside normal business hours for Executives. Collaborates internally and externally to deliver exceptional customer service.

What You'll Do

• Provide onsite deskside support for all employees, including VIP/Executive white-glove service.
• Participate in on-call rotation for after-hours support of critical incidents.
• Resolve complex technical issues involving applications, hardware, access, databases, mobile devices, and peripherals in an enterprise environment.
• Perform root cause analysis and manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.).
• Manage major projects such as deployments, testing, and remediation; develop customer training and technical documentation.
• Support conference room technology and AV equipment for meetings.
• Maintain accurate asset tracking and inventory for end-user hardware.
• Mentor junior team members and act as a senior technical resource.

What You'll Bring

• Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience.

Preferred Certifications & Tools

Certifications:

• CompTIA A+
• CompTIA Network+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate
• SAFe Practitioner (SP) - "SAFe for Teams

Tools & Technologies:

• Microsoft Endpoint Manager (SCCM/Intune)
• ServiceNow or similar ITSM platform
• Active Directory & Group Policy

Special Skill Requirement

• Strong and effective written and verbal communication skills.
• Ability to work under pressure and manage critical incidents during on-call shifts.
• Excellent customer service and interpersonal skills for high-touch interactions.
• Professionalism and discretion when supporting executives.
• Ability to lift and move computer equipment as needed.
• Ensure data integrity and security through compliance with corporate policies and IT best practices.
• Uphold strict confidentiality and security standards when handling executive data.
• Assist VIP/Executives during travel and remote work.
• Experience with MDM device management platforms
• Provide Support for Executive Board meetings which may require to be in person (travel).

Education Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• IT related certifications, the equivalent relevant experience.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - AZ - Phoenix

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com