Client Technologies Specialist 1
Expert Technology ServicesAugusta, ME
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Overview
Remote
On-site
Job Description
Job Summary (List Format):
- Provide desktop support for a range of laptops and desktops (Windows and Mac) with minimal supervision.
- Install, configure, and maintain hardware, software, printers, and verify network connectivity.
- Perform advanced troubleshooting and act as a technical liaison with vendors.
- Design and implement troubleshooting and correction plans for technical issues.
- Develop, coordinate, and deliver user training programs; document all processes and procedures.
- Monitor IBM mainframe, Harris Radio towers, network nodes, and relevant communication channels for updates and alerts.
- Assist in coordinating testing, upgrades, and deployment of new software products.
- Make recommendations for functional and technical improvements within the environment.
- Participate in performance and volume analysis, and performance improvement activities.
- Serve as a point of contact for technology support, service outages, and integration between business and IT requirements.
- Provide remote desktop computer support to users.
- Manage equipment lifecycle, including the retirement and disposal of obsolete or broken hardware.
- Coordinate the procurement and installation of new hardware and software.
- Manage and coordinate virus protection and implement software patches and upgrades.
- Provide input for training/documentation materials on technical and functional changes.
- Ensure quality standards are followed and work is documented for future reference.
- Ensure effective and reliable system backups.
- Proactively address customer needs and provide accurate, timely status updates.
- Evaluate and recommend purchases of computers, network hardware, peripherals, and software.
- Investigate user issues, identify sources, determine solutions, and implement fixes.
- Troubleshoot network, system, and application issues to resolve malfunctions.
- Develop and conduct training sessions for system users.
- Analyze utilization patterns affecting system availability and performance.
- Attend and participate in team and problem review meetings.
- Demonstrate strong teamwork and communication skills.
- Utilize ticketing systems for tracking and managing support requests.
- Maintain strong customer service and documentation standards.
Top Skills Required:
- 1-3 years desktop support experience
- Experience with ticketing systems
- Strong customer service and documentation skills
- Ability to work effectively in a team environment
- Excellent written and verbal communication skills
Automate your job search with Sonara.
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FAQs About Client Technologies Specialist 1 Jobs at Expert Technology Services
What is the work location for this position at Expert Technology Services?
This job at Expert Technology Services is located in Augusta, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Expert Technology Services?
Employer has not shared pay details for this role.
What employment applies to this position at Expert Technology Services?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Expert Technology Services?
You can apply for this role at Expert Technology Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.