Climbing And Adventure Team Member - Highlands Sports Complex

CLIMBING & ADVENTURE TEAM MEMBER - Highlands Sports ComplexSports Facilities Management, LLCLOCATION: Triadelphia, WV DEPARTMENT: OPERATIONS REPORTS TO: DIRECTOR OF OPERATIONS STATUS: PART-TIME ABOUT THE COMPANY:Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Climbing & Adventure Team Member is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Greet guests promptly and provide excellent customer service

Always be encouraging and positive to all guests and refrain from using negative language

Know and enforce the facility's policies and procedures

Complete check-in procedures and process payments

Assign barcode key tags to those who purchase a monthly membership Keep track of memberships and family units within Dash PlatformBe knowledgeable about pricing, events offered, equipment, and all climbing structures

Complete daily assignments before, during, and after each shift as directed by managementMINIMUM QUALIFICATIONS:Ability to work with a wide variety of ages from pre-school thru adult

Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary

Must be able to work with computers, barcode scanners, webcams, and online waivers

Excellent communication skills, both verbal and written

Ability to maintain focus in a high-volume, fast-paced environment

Must have excellent guest service skills

Must be detail-oriented and have outstanding organizational skills

Ability to multi-task and prioritize

Ability to remain calm and focused in difficult and stressful situations

Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members

Must work well with others

Must take personal initiative for the betterment of the team and facility

Committed to the safety and wellbeing of others

Must be at least 18 years oldWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to stand for long periods of time

Must show proficiency with all climbing equipment, procedures, and elements

Must be able to manually belay in case of emergency

Must be able to lift 40 pounds waist high

Must wear proper uniform

Facility has intermittent noisePREFERRED:Climbing experience

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