Climbing And Adventure Team Member - Highlands Sports Complex
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Job Description
CLIMBING & ADVENTURE TEAM MEMBER - Highlands Sports Complex
Sports Facilities Management, LLC
LOCATION: Triadelphia, WV
DEPARTMENT: OPERATIONS
REPORTS TO: DIRECTOR OF OPERATIONS
STATUS: PART-TIME
ABOUT THE COMPANY:
Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Climbing & Adventure Team Member is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Greet guests promptly and provide excellent customer service
- Always be encouraging and positive to all guests and refrain from using negative language
- Know and enforce the facility's policies and procedures
- Complete check-in procedures and process payments
- Assign barcode key tags to those who purchase a monthly membership
- Keep track of memberships and family units within Dash Platform
- Be knowledgeable about pricing, events offered, equipment, and all climbing structures
- Complete daily assignments before, during, and after each shift as directed by management
MINIMUM QUALIFICATIONS:
- Ability to work with a wide variety of ages from pre-school thru adult
- Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary
- Must be able to work with computers, barcode scanners, webcams, and online waivers
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task and prioritize
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
- Must work well with others
- Must take personal initiative for the betterment of the team and facility
- Committed to the safety and wellbeing of others
- Must be at least 18 years old
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to stand for long periods of time
- Must show proficiency with all climbing equipment, procedures, and elements
- Must be able to manually belay in case of emergency
- Must be able to lift 40 pounds waist high
- Must wear proper uniform
- Facility has intermittent noise
PREFERRED:
- Climbing experience
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