Clinic Administrative Coordinator

Job Title: Clinic Administrative Coordinator

Location: Detroit

Hours: Full-Time

Who We Are:

Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.

Why Work with Us:

We're a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we'd love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts to up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend
• Sabbatical Policy
• Uniform Allowance
• Paid Parental Leave
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The Clinic Administrative Coordinator oversees the effective use and administration of Michigan Humane's veterinary practice information management systems across Michigan Humane's multiple veterinary practice locations. This role establishes standards and best practices, supports daily system operations and data accuracy, and develops training and documentation to ensure consistent, efficient use across clinic and field operations.

Responsibilities:

• Establish standards for veterinary practice information management systems use. Develop and implement training for users. Keep materials up to date.
• Daily administration and support of the veterinary information management system including managing profiles and roles; customization of custom objects, fields, record types, page layouts; ensuring proper closing of invoices and validation of daily data integration.
• Establish best practices for use of veterinary information systems for in-field operations and ensure accurate recording-keeping for these activities.
• Establish and maintain inventory control procedures in the practice information management system to ensure appropriate stock levels, minimize waste, and prevent stockouts.
• Monitor and ensure proper registration of microchips.
• Prepare materials for charge capture reviews.
• Monitor practice compliance with established standards.
• Create and maintain all business requirements documentation, scope out changes to workflow, fields, and profiles and implement changes as directed.
• Host facilitated workshops and training sessions.
• Responsible for evaluating new version features, communicating value with business, implementing and pushing new versions live into production.

Qualifications:

• High School Diploma
• Minimum of 5 years' experience in veterinary practice management, health care operations or a similar environment
• Strong understanding of practice management systems and inventory controls
• Proven ability to work with cross-functional teams to achieve a common goal
• Strong organizational, analytical, and problem-solving skills.
• Experience in training others
• Excellent communication and leadership abilities.

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!