Clinic Office Manager

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking a Clinic Office Manager in Pensacola, FL to support our Clinic Services team!  The Clinic Office Manager is responsible for the operations and administration of a Leidos QTC medical clinic(s). Ensures clinic efficiency through collaboration with cross-functional team members, coaching and mentoring clinic staff. Manages a clinic budget to ensure expense goals are met. Responsible for communicating and resolving physician, customer, and Examinee inquiries, incidents, and complaints. Serves as a liaison with all internal and external customers and ensures compliance with HIPAA and other privacy regulations.

Primary Responsibilities:

• Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
• Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
• Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment
• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
• Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
• Train and implement policies, procedures, goals and objectives for assigned staff.
• Ensuring strict confidentiality of all medical records, PHI and PII
• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)
• Manage clinic(s) budgets to include medical and office supply inventory.
• Assist Regional Managers with provider scheduling.
• Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
• Assist in the examination process of patients, measure vital signs, interview patients, record information on patients’ charts, and conduct a variety of diagnostic testing.

Required Qualifications:

• Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)
• 2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.
• This is a working manager position.  Must be able to support back office duties when needed.  
• Basic Life Support for Healthcare Providers (BLS) certification required within 30 days of starting.
• Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
• Must be able and willing to travel 10-15% of the time supporting the various clinics assigned or to other areas as needed.
• An understanding of medical terminology
• The ability to learn and understand new proprietary software applications.
• Valid US driver’s license required

• Must possess current REAL ID-compliant identification or equivalent TSA approved identification prior to start date.

• A valid National Certification from one of the following Associations:
  • National Health Career(NHA)
  • American Association of Medical Assistants(AAMA)
  • National Association for Health Professionals(NAHP)
  • American Medical Technologist(AMT)
  • National Center or Competency Testing(NCCT)
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Preferred Qualifications:

• One of the following: Medical Assistant, RN, LVN, LPN Diploma or EMT Certification or experience as a Military Medic or Hospital Corpsman.
• Clinic operations experience a plus

 Additional Information: 

• Shift:Mon-Fri 8:00 am- 4:30pm or 8:30am - 5pm (May require occasional weekends based on business needs)
• Travel Requirements:Up to 15%
• Training:One week off-site Nashville, TN

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. 

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.