Clinic Operations & RHC Compliance Lead

• Department: Operations / MSO Administration
• Employment Type: Full-Time, Exempt Hybrid Remote/ in-office
• Travel: 50-75%, regular travel to all clinic locations, including some overnight trips
• Locations Covered: Ponca City, Stillwater, Stroud, Shawnee, Ardmore, Stigler, Poteau
• Core Systems:AthenaHealth, Weave Phone System, Microsoft 365, Anthropic Claude AI 

• Visit every clinic on a regular rotation, working the floor to observe front desk workflow, patient flow, and how staff use Weave and Athena day to day.
• Serve as the on-site point of contact for clinic managers when something needs an answer from the MSO side, staffing, equipment, vendor, or policy.
• Coach staff in person and follow corrective actions through to close using a standardized site-visit process.

• Serve as the primary liaison between clinic teams and centralized MSO functions: HR, payroll, billing, compliance, and vendor management.
• Identify where corporate policy breaks down at the clinic level and correct the underlying process, not just the paperwork.
• Standardize procedures across all locations so patients and staff receive a consistent experience at every clinic.

• Uphold patient experience as a standing priority on every visit: wait times, front-desk communication, and timely resolution of patient requests.
• Monitor patient feedback, including reviews, phone and portal contacts, and complaints, for recurring issues and translate them into fixes at the location level.
• Coach clinic staff on patient communication standards alongside operational and compliance training.

• Lead new RHC certification for eligible locations, from site assessment through the HRSA/CMS application and state licensure survey.
• Maintain compliance at already-certified sites: scope of service, staffing ratios, CLIA-waived lab requirements, and the Annual Program Evaluation.
• Maintain an RHC compliance calendar and an audit-ready binder for every site.

• Bachelor's degree in healthcare administration, business, nursing, or a related field, or equivalent experience.
• 3+ years in healthcare operations or MSO administration, including at least 2 years working with Rural Health Clinics, FQHCs, or a comparable compliance framework.

• Multi-site healthcare operations: experience managing operations across multiple clinic or facility locations. MSO, FQHC, or RHC network experience preferred.
• RHC / regulatory knowledge: working knowledge of RHC Conditions for Certification (42 CFR 491) and the certification process. Direct RHC experience is a strong plus.
• EMR and phone systems: proficiency with Athena and Weave, or comparable EMR and clinic communication platforms.
• Compliance and audit readiness: experience maintaining survey-ready documentation for HIPAA, OSHA, CLIA-waived labs, and state clinic licensure.
• Process standardization and training: able to turn inconsistent site practices into one standard and train staff on it in person.
• Relationship management: trusted equally by corporate leadership and clinic-level staff.
• Travel readiness: valid driver's license and reliable transportation; able to travel 50-75% across Oklahoma, including occasional overnight travel.

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