Clinic/Practice Supervisor, Joint Center

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

The Kaplan Joint Center at Newton Wellesley Hospital at 2014 Washington Street, Newton, MA provides comprehensive surgical and non surgical care for patients with joint pain. Our expert orthopedic surgeons specialize in joint reconstruction and replacement, helping patients achieve improved mobility, reduced pain, and an improved quality of life. We care for patients with a wide range of conditions, including degenerative joint disease, joint malalignment, soft tissue injuries, and cartilage damage, and support patients and their families from diagnosis through recovery and long term follow up.

We are seeking a full time Supervisor to join our team at the Kaplan Joint Center. The Supervisor provides day to day leadership and support to approximately 11 front desk and scheduling team members. We aim for a patient centered environment while ensuring consistent, efficient administrative operations. In partnership with the Practice Manager and Program Director, this role supports staffing operations by assisting with team scheduling, coverage coordination, onboarding support, and payroll submission, as well as supply ordering and inventory management to maintain smooth clinic operations. The Supervisor serves as an escalation point for operational and patient service issues, promotes accountability and service excellence across workflows, and supports ongoing training, coaching, and development of team members.

Are you ready to bring your skills to this practice and join us in driving community-based care forward?

Job Summary

Summary

Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.

Does this position require Patient Care? No

Essential Functions

• Responsible for recruiting, hiring, evaluating, training and developing support staff.
• Provides day to day supervision and direction to support staff.
• Assigns work and monitors performance.
• Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Oversees purchase orders, petty cash and check requests.
• Maintains and orders office supplies and equipment.

Qualifications

Education

Associate's Degree Related Field of Study preferred

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

0-1 year supervisory experience required

2-3 years' experience working in an academic healthcare environment required

Knowledge, Skills and Abilities

• Strong understanding of all Office Suite.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Generally Accepted Accounting Principles.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

The ideal candidate is an experienced, people‑centered supervisor with a proven ability to lead and support high‑volume teams. They bring a strong customer service background, sound judgment in prioritizing competing demands, and a collaborative leadership style that empowers others to perform at their best. This individual leads with empathy, models professionalism, and maintains a steady, solutions‑oriented approach in fast‑paced environments. A commitment to developing staff and advancing patient‑centered care is essential.

Join a team that values thoughtful leadership, operational excellence, and continuous growth. In this role, your experience will be trusted, your attention to detail respected, and your leadership will play a key role in fostering an environment where patients and staff alike feel informed, supported, and valued.

Remote Type

Onsite

Work Location

2000 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$54,059.20 - $78,686.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.