Clinical Application Analyst Tier 2 & Tier 3 Support (Healthcare Applications)
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Overview
Remote
On-site
Compensation
$70-$78/hour
Job Description
Job Summary: The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.Key Responsibilities:
- Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.
- Analyze, troubleshoot, and resolve complex software and system issues.
- Coordinate issue resolution, document root causes, and recommend process improvements.
- Maintain accurate documentation within call-tracking and knowledge databases.
- Follow ITIL-based incident and problem management processes.
- Monitor application performance and ensure adherence to service-level agreements (SLAs).
- Handle SEV1 and SEV2 application outages and ensure timely resolution.
- Participate in a rotating on-call schedule for 24/7 application support.
- Collaborate with cross-functional teams to improve application reliability and performance.
- Provide excellent customer service to both internal and external users.
Technical Experience Required:
- Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).
- Strong understanding of Microsoft Office and collaboration tools.
- Familiarity with back-office application architecture and functionality.
- Working knowledge of healthcare IT systems and integration concepts.
Behavioral Skills:
- Strong problem-solving and analytical thinking.
- Excellent communication and documentation skills.
- Ability to work both independently and within a team.
- Self-motivated with strong attention to detail.
- Commitment to continuous improvement and high-quality service delivery.
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FAQs About Clinical Application Analyst Tier 2 & Tier 3 Support (Healthcare Applications) Jobs at Macpower Digital Assets Edge Private Limited
What is the work location for this position at Macpower Digital Assets Edge Private Limited?
This job at Macpower Digital Assets Edge Private Limited is located in Irving, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Macpower Digital Assets Edge Private Limited?
Candidates can expect a pay range of $70–$78.33 per hour for this role.
What employment applies to this position at Macpower Digital Assets Edge Private Limited?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Macpower Digital Assets Edge Private Limited?
You can apply for this role at Macpower Digital Assets Edge Private Limited either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.