Clinical Care - QA - Trainer

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Job Type

Full-time

Description

The Clinical Care QA-Trainer is responsible for analyzing quality data, audit results, and performance metrics to identify gaps and reduce errors. This role works closely with managers to implement corrective and preventive actions, develop and implement quality assurance protocols, and document product or process quality issues. The QA-Trainer creates and maintains quality documentation, identifies trends and areas for improvement, and ensures compliance with industry standards and regulations. Additionally, the QA-Trainer trains and supports staff in quality assurance standards, implements and monitors quality improvement initiatives, and prepares quality reports for management review.

Essential Duties & Responsibilities

• Analyze quality data, audit results, and performance metrics to identify gaps, reduce errors, and work with managers to implement corrective and preventive actions.
• Develop and implement quality assurance protocols and processes.
• Document and report product or process quality issues.
• Create and maintain quality documentation and records.
• Analyze data to identify trends and areas for improvement.
• Train and support staff in quality assurance standards.
• Ensure compliance with industry standards and regulations.
• Implement and monitor quality improvement initiatives.
• Prepare quality reports for management review.
• Perform other duties as necessary.

Requirements

Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently

Quality control/Attention to detail-the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance

Adaptability-the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events

Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance

Computer skills - considerable knowledge of computer systems/programs including Excel. Ability to quickly learn, adapt, and navigate new or complex software systems. Ability to work in and utilize multiple systems concurrently

Collaboration & Teamwork- Able to work in collaborative team environment

Education & Training

• Associate or bachelor's degree preferred - equivalent work experience accepted

Physical Demands & Working Conditions

• Work is performed at our Overland Park, KS office with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. After 6 months, there is the potential of a hybrid working environment of up to 2 days per week from home.
• This is a full-time position working standard business hours Monday- Friday.

What's In It For You

We offer a comprehensive benefit package for you and your family, including:

• Paid Time Off (PTO), which starts accruing from your first day at work
• Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
• 401k Retirement Plan with 100% Company Match on your first 4%
• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and Disability Insurance
• Wellness Program
• And more!

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