Clinical Communications Nurse (LVN/RN)

Hospitality Health ERGalveston, TX

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Overview

Schedule

Full-time

Education

Nursing (RN, LPN)

Career level

Senior-level

Remote

On-site

Benefits

401k Matching/Retirement Savings

Job Description

Clinical Communications Nurse (LVN/RN) – Emergency Care | Galveston, TX

Location: Galveston, TX Employment Type: Full-Time - Clinical Communications | Patient Follow-Up | Triage Calls | ER Support | High-Volume Patient Interaction

Overview Hospitality Health ER is seeking a confident, clinically sharp Clinical Communications Nurse (LVN/RN) to serve as the vital link between patients, providers, and the emergency care team. This role is responsible for managing post-visit patient communications, triaging incoming calls, handling complaints and inquiries, and providing excellent follow-up care while maintaining strong clinical judgment in a fast-paced environment.

This is a high-impact position for a nurse who can command the phones, advocate for patients, and flex into direct ER support when needed.

About Hospitality Health ER Hospitality Health ER is a freestanding emergency room focused on delivering high-acuity care with an elevated patient experience. We combine clinical excellence with a hospitality-driven approach, ensuring every patient feels seen, heard, and cared for at the highest level.

Our team thrives in a fast-paced, team-oriented environment where adaptability, accountability, and strong communication are essential.

Key Responsibilities

Serve as the primary post-visit contact for patients, providing recovery guidance and ensuring excellent patient experience

Manage and triage all incoming nurse calls, messages, and patient concerns during your shift

Handle patient complaints, billing inquiries, and medical questions with professionalism and compassion

Track concerns, identify service issues, and advocate for timely interventions

Collaborate with the ER team by jumping in on triage, discharge, or medication administration as needed

Maintain accurate, timely documentation of all communications and clinical notes

Navigate complex situations involving patients, families, and medical staff

Ensure compliance with healthcare regulations and uphold a patient-first standard

What Success Looks Like

Achieve full ownership of shift communications and patient follow-up within 60 days

Consistently demonstrate strong clinical judgment and de-escalation on calls

Improve patient satisfaction through proactive outreach and issue resolution

Seamlessly integrate with the ER clinical team during peak times

Qualifications

Active LVN or RN license in Texas (or compact state)

Previous clinical experience in emergency care, acute care, or similar fast-paced settings preferred

Strong phone presence and professional communication skills

Ability to handle high-volume, high-stress environments

Comfort with escalated calls and complex family dynamics

Flexibility for non-traditional scheduling including nights and weekends

What We Are Looking For

A clinically confident nurse with a strong voice and backbone

Someone who can advocate hard for patients while remaining professional

A proactive problem solver who thrives in a fast-paced ER support role

Excellent communicator who brings both compassion and clinical sharpness

Why Join Hospitality Health ER

Competitive pay based on experience + night shift differential

401(k) with company match

Supportive, high-performing team environment

Opportunity to make a real impact in patient outcomes and experience

Whether you're ready to relocate or looking for a rewarding role, this is your chance to be part of something special. Our team is hiring now, and we'd love to meet you.

Apply today and start your next chapter in Galveston!

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

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FAQs About Clinical Communications Nurse (LVN/RN) Jobs at Hospitality Health ER

What is the work location for this position at Hospitality Health ER?

This job at Hospitality Health ER is located in Galveston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Hospitality Health ER?

Employer has not shared pay details for this role.

What employment applies to this position at Hospitality Health ER?

Hospitality Health ER lists this role as a Full-time position.

What experience level is required for this role at Hospitality Health ER?

Hospitality Health ER is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Nursing (RN, LPN). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Hospitality Health ER for this role?

Hospitality Health ER offers 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Hospitality Health ER?

You can apply for this role at Hospitality Health ER either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.