Clinical Information Technology Specialist

Clinical Information Technology (IT) Specialist (Full-Time)

Cherry Tree Dental | Madison, WI (Remote with occasional travel)

Cherry Tree Dental is seeking a Clinical IT Specialist to provide first-line technical support to our dental offices and internal support teams. This role plays a key part in keeping our clinical and administrative operations running smoothly by troubleshooting hardware, software, and network issues. The ideal candidate is customer-service oriented, organized, and eager to learn in a fast-paced environment.Headquartered in beautiful Madison, Wisconsin, Cherry Tree Dental partners with our dental practices to support dentists and team members so they can focus on delivering exceptional patient care.

While this role will primarily be remote, it will require occasional travel to Cherry Tree Dental clinical sites and work locations, therefore candidates should be within a reasonable distance of Madison, WI.

What You'll Do:

• Serve as the first point of contact for technical support requests via phone, email, and ticketing system.
• Provide basic troubleshooting for hardware (computers, printers, scanners), software, phones, and network connectivity issues across multiple dental office locations.
• Support clinical software applications such as practice management systems, digital imaging programs, and intraoral scanning devices.
• Assist with user account management, password resets, and access permissions.
• Log, prioritize, and track all support tickets, ensuring timely follow-up and resolution.
• Escalate more complex issues to Clinical IT Administrator or vendor partners as needed.
• Create clear documentation of troubleshooting steps, resolutions, and standard operating procedures to support a comprehensive knowledge base.
• Coordinate with office teams to ensure technology is functioning properly for patient care operations.
• Develop, document, and maintain a comprehensive asset management system, including asset tagging and tracking of equipment assigned to individuals and locations.
• Support new office openings, technology rollouts, and equipment updates as assigned.

What We're Looking For:

• Associate degree in Information Technology, or related field.
• One year of experience in help desk, IT support, or customer service.
• Previous work experience in dental or healthcare preferred.
• Basic understanding of Windows operating systems, Microsoft 365, and network fundamentals.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to maintain professionalism, patience, and clarity when assisting non-technical users.
• Willingness to learn dental software and technology platforms.
• Ability to travel to dental offices occasionally, as needed.
• Foster a positive attitude and work in a team environment.

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