Clinical Manager - Residential Program

The schedule for this position is: 9am-5:30pm (flexible business hours) and 12pm-8:30pm (1 shift a week, Wednesday, Thursday, Friday) Monday-Friday

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Licensed Clinical Therapist Manager (Clinical Manager) oversees the day-to-day clinical operations within the North County Serenity House Residential Program, ensuring staff deliver high-quality client-centered and culturally competent services while managing resources effectively and maintaining compliance with regulatory standards.KEY RESPONSIBILITIESTreatment Oversight:

Lead clinical care oversight for the program and manage day-to-day clinical operationsEnsure the retention and completion of all clients.Engage with community partners and funding sources to maintain effective communication, collaboration, continuity, and quality of care.Ensure that clinical staff deliver services with a strength-based, trauma-informed, client-centered, and culturally competent approach, adhering to ethical and legal standards, program requirements, HealthRIGHT 360's policies and procedures, and all regulatory guidelines.Utilize a client-centered approach when making program decisions.Ensure that each client receives all the services outlined in the relevant contract.Manage the proper handling and transfer of documents and records.Manage quality assurance of charts and treatments plans.Offer clinical consultation to staff on counseling procedures, treatment methodologies, and client interventions.Ensure all clinical staff complete documentation in line with program requirements and in compliance with regulatory standards and agency policies.Review clinical documentation and provide co-signature when necessary.Manage clients' records to ensure they meet high-quality standards and are kept up to date as part of the service provision.

People Management:

Interview, select, hire, and terminate clinical staff employees in collaboration with Human Resources.Ensure that all clinical staff are in compliance with HealthRIGHT 360's policies, procedures, position expectations, performance goals, and contractual requirements.Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a timely manner.Identify direct reports' strengths and weaknesses and strive to develop each team member to their fullest potential.Deliver and arrange training and resources to ensure that clinical staff are successful in their roles.Ensure proper coverage of the program by creating work schedules and approving time away from work.Deliver all communications necessary to all team members to remain current with HealthRIGHT 360's policies and procedures and to inform them of quality-of-care concerns.

Administrative:

Assist the Director by ensuring that services, projects, or program stay within agreed budgetary limitations.Identify and mitigate potential risks related to patient care, staff safety, and regulatory compliance.Develop strategies to minimize liability and ensure patient safety.Develop and implement policies and procedures to ensure compliance with regulatory standards and best practices.Understand HealthRIGHT 360's strategic vision and find ways to implement and execute the vision at the treatment services level.Provide back-up coverage for other supervisors and managers as needed and as assigned to ensure that program requirements are met.Facilitate and attend meetings and development opportunities for clinical staff.

QUALIFICATIONSEducation, Certification, or Licensure

Master's degree in Psychology, Counseling, Social Work, Marriage and Family Therapy, or related field from an accredited graduate school.Valid licensure from the California Board of Behavioral Sciences as an LMFT, LPCC, LCSW for 2 years+.Certification in clinical supervision or supervision eligible (highly preferred).

Experience

Experience with Drug MediCalSystems implementation experience preferred.Program and/or project management experience.Experience with SUD and residential treatment preferred