Clinical Operations Manager

Clinical Operations Manager

Full-Time

Location: Willimantic, CT

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Why you'll love working here: At Generations Family Health Center, you'll be part of a mission-driven, team-based environment focused on delivering compassionate, community-centered care. Join a collaborative team dedicated to serving our community.

About Generations Family Health Center: Generations Family Health Center is a regional community health center serving a 37-town rural region in eastern Connecticut, with locations in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides comprehensive primary care services to patients of all ages, including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School-Based Health Centers.

POSITION SUMMARY:

The Clinical Operations Manager is responsible for the day-to-day operational leadership of clinical support services within the assigned medical practice. Reporting administratively to the Director of Primary Care Operations and working in collaboration with the Director of Nursing, the position provides administrative and operational leadership for assigned clinical support staff while overseeing clinical workflows, staffing, patient flow, clinician support, operational readiness, and clinical resource utilization to ensure safe, efficient, and patient-centered care.

The Clinical Operations Manager is accountable for the operational performance of the clinical care environment and implementation of organizational clinical operational standards, professional nursing standards, and clinical practice initiatives established by organizational leadership. The position works collaboratively with the Medical Director, Director of Nursing, Regional RN Lead, Practice Manager, clinicians, and other organizational leaders to improve clinical operations, quality, safety, access, and organizational performance.

The Clinical Operations Manager provides administrative and operational leadership for assigned clinical support staff and is responsible for workforce management, workflow execution, operational performance, and employee development. Professional nursing practice, nursing standards, clinical competencies, scope of practice, and nursing education remain under the direction of the Director of Nursing. The Clinical Operations Manager partners closely with the Practice Manager to ensure seamless coordination between clinical and administrative operations while maintaining clearly defined areas of responsibility.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The Clinical Operations Manager provides administrative and operational leadership for assigned clinical support personnel and is accountable for the day-to-day management of clinical operations, including staffing, workflow execution, patient flow, clinician support, operational performance, and clinical resource utilization.

The position exercises independent judgment in managing daily operations and is responsible for workforce management, employee development, performance management, and operational execution in accordance with GFHC policies and applicable collective bargaining agreements.

The Clinical Operations Manager collaborates with the Director of Nursing and Regional RN Lead to support implementation of professional nursing standards and competency programs. Accountability for professional nursing practice, nursing standards, scope of practice, clinical competency, and nursing education remains with the Director of Nursing.

Salary: $85,000 - $101,000 (based on applicable experience)

Benefits:

• 5 weeks of paid time off
• 9 paid holidays
• Medical, dental, vision and life insurance coverage
• 403(b) retirement savings plan with employer contribution
• Malpractice insurance coverage
• Voluntary Life insurance
• Employee Assistance Program
• FSA & DCA options