Clinical Service Lead - Weight Management/Urgent Care
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Overview
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company - with offices in New York City; Greenville, SC; and Huntington Beach, CA - is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
Player-coach role: This position continues clinical practice while owning operational and clinical leadership of one service line (Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care). The Service Lead is the first line of escalation before clinical management, the daily traffic controller for the service, and the protocol steward for their specialty.
Core Responsibilities- Leadership / Operational (~40% of time):
- Own daily operations for assigned service line: Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care
- Triage and resolve clinical escalations from clinicians
- Reassign tasks across the team based on volume, licensure, and capacity
- Balance workload across the service line in real time (sync queues, async inboxes)
- First-line escalation point before clinical management/Medical Director
- Participate in ad hoc weekly clinical team meetings to review service line specific updates/trainings
- Partner with operations on staffing, scheduling, and capacity planning as needed
- Contribute to and own clinical protocol updates for the service line
- Lead the appropriate 6S program
- Mentor NP Is and IIs; act as a primary trainer during onboarding
- Other duties as assigned, (participate in quality/safety improvements, meetings, etc.)
Core Responsibilities- Clinical Practice (~60% of time):
- Maintain clinical practice expectations of an MD/DO/NP II (or NP I, depending on which service line they lead - e.g., a Mental Health Service Lead carries mental-health-specific clinical expectations)
- Carry a reduced patient panel to accommodate leadership time
- Handle the most complex patients within the service line when required
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