Clinical Staff Lead (Downtown Clinic)

Gritman Clinics Leadership Team:

• Attends meetings with other leads, clinical coordinators, and nursing director.

Clinic Meetings:

• Creating agenda for department meetings.
• Following meeting, ensuring clinic specific issues are resolved in a prompt manner, and resolution is communicated to staff with the help of the clinical coordinator.
• Ensure morning meetings/huddles are facilitated with staff.

Miscellaneous:

• In addition to job duties listed above the Lead will be able to function and cover for clinical staff as needed. This will include patient intake and documentation of clinical care, assisting healthcare provider during exams and procedures, completing medication authorizations, perform CLIA waived lab testing and blood draws when needed, administering in office diagnostic test, and all other clinical staff duties.
• Will be able to assist overall function of office by monitoring front office area and waiting room for safety, security, privacy, and/or patient concerns. Promptly contacts 9-1-1 for emergency situations. Promptly notifies appropriate staff and leadership in the event of an incident or complaint AND utilizes the online reporting system and/or EHR to document as per protocol. Relays necessary non-urgent information to team leads and/or director (i.e. office supplies needed, malfunction of equipment, etc.)

Job Requirements

Preferred Education

• BSN/MSN in Nursing

Required Licenses and/or Certifications

• [Idaho] LPN/RN or compact state
• Current Basic Life Support (BLS) Certification
• Valid driver's license and auto insurance

Required Work experience

• Must have experience working with computers and can document and communicate via office systems.

Required knowledge, skills, and abilities

• Must have the ability to effectively communicate with staff, demonstrate The Gritman Way and promote a positive working environment. Must have the ability to work closely with others, always have a pleasant attitude and be willing to exceed the expectations of patients, visitors, other providers, and coworkers. Must have the ability to objectively evaluate a situation, evaluate root cause and implement process improvement if needed under the direction of the Clinical Coordinator. Must have exceptional customer service skills, and the ability to remain calm in stressful situations. Excellent written and verbal communication skills are a must. Commitment to compliance is a must.

Preferred qualifications

• Education and/or experience in a Medical Office setting is preferred.

Functional Demands

Population(s) served

• Neonatal, pediatric, adolescent, adult, and geriatric. All genders, race, ethnicity, sociopolitical and socioeconomic demographics, marital and sexual preferences groups, developmental and physical abilities, religions, and nationalities served.

Physical demands

• Fast paced office environment that requires the ability to prioritize as the situations occur. Some lifting (

Environmental conditions

• Indoors. Exposure to limited amount of outdoor environment when sitting at Front desks. Exposure to ice and snow during winter months when entering/exiting buildings and ensuring entrances are clear and de-iced for customers and visitors. Exposure to public germs and viruses.

Organizational Expectations

• Provides a positive and professional representation of the organization.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet environment.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope-of-practice or job role.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential information.
• Demonstrates excellent customer service through their attitude and actions, consistent with the standards contained in The Gritman Way.