CLM Business Product Owner Advisor - Express Scripts - Hybrid

The Business Product Owner Advisor is a member of the technology vertical within the Pharmacy Benefit Services (PBS) Operations Advancement team, supporting Evernorth and its businesses. This team is responsible for defining and delivering the strategic vision for the technology stack (tools and applications) utilized by business teams, such as Sales and Account Management, to power the client-buying journey.

This role will work directly with frontline business users (internal clients) to understand their business processes and identify needs/requirements for the Allego platform within PBS technology stack. The successful candidate will provide platform support, manage user provisioning, and serve as the subject matter expert (SME) for the Allego platform. This role will develop and maintain strong vendor relationships to facilitate issue resolution and remain informed of platform updates, enhancements, and new features. The Business Product Owner (BPO) will partner with training, technology, and software engineering teams to develop a roadmap and implement platform solutions and enhancements.

This role represents the "voice of the customer." The BPO will be responsible for managing and prioritizing incoming requests and the product backlog, ensuring the team focuses on initiatives that maximize business value and deliver critical enhancements and functionality to customers.

Applicants must possess strong business acumen and experience, along with either experience partnering with technology teams or a demonstrated willingness and aptitude to learn. They will:

• Provide expert content and operational leadership on complex assignments/projects.
• Exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives, and use professional and business knowledge to advise functional leaders.
• Provide thought leadership and execute on broader projects requiring an understanding of larger enterprise goals.
• Demonstrate exceptional customer responsiveness and a strong sense of urgency and ownership when resolving issues.
• Be recognized internally as "the go-to person" / subject matter expert for one or more tools, platforms, internal groups, or Salesforce record objects.

Qualifications

• High School Diploma required
• Bachelor's degree preferred
• 4+ years in a fast-paced SaaS, client services, or Product Owner role
• Knowledge of agile methodology
• Relationship management experience
• Customer adoption experience
• Facilitation and presentation skills
• Excellent verbal and written communication skills
• Strong interpersonal skills and experience building positive relationships
• Demonstrated problem-solving and organization skills
• Ability to manage multiple tasks/projects simultaneously and work well within an ambiguous environment
• Highly detail-oriented
• Ability to operate in a fast-paced work environment
• Ability to work well and contribute independently as well as in a team environment
• Product Owner experience or CSPO certification preferred
• Strong analytical, planning, problem identification and resolution skills
• Proficiency in Microsoft Office Applications (Excel, PowerPoint, Visio, Word, etc.)
• Allego Platform experience is a plus
• Project Management experience is a plus
• Salesforce experience is a plus
• Knowledge of PBM or Healthcare industries is a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,500 - 160,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.