Overview
Job Description
Benefits:
Bonus based on performance
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
KEY HOLDER
Member Services & Club Operations
Reports To: General Manager / Club Manager
STEP UP. LEAD THE SHIFT. GROW WITH CRUNCH.
Are you dependable, energetic, and ready to take the next step in your leadership career?
Crunch Fitness is looking for a motivated, customer-focused Key Holder to support daily club operations and help create an exceptional member and guest experience.
As a Key Holder, you'll provide leadership and operational support during assigned shifts while gaining hands-on experience that can help you grow within Crunch Fitness.
WHY JOIN CRUNCH?
Competitive base salary
Medical, dental, vision insurance, and 401K for Qualifying Employees
Commission and performance-based bonus opportunities
Complimentary Crunch Fitness membership and 1:1 personal training
Employee discounts and other club benefits
Professional growth and advancement opportunities
Assistance and discounts in fitness certifications and credits to advance your fitness career
Hands-on experience in fitness club operations
Opportunities to build leadership, customer service, sales, and management skills
Potential pathway to future management opportunities
Energetic, supportive team environment
Opportunity to grow with a rapidly expanding fitness brand
WHAT YOU'LL DO
Welcome and check in members and guests and provide information about club facilities, services, schedules, programs, and promotions.
Respond to member questions and routine concerns and escalate more complex issues to management when needed.
Answer incoming calls and maintain a visible, approachable presence on the club floor and at the front desk.
Support membership sales and promote upgrades, personal training, group fitness, retail, and other club offerings.
Schedule member services and training sessions and process payments accurately.
Communicate member messages and updates through club software.
Support promotions, events, challenges, and other member engagement initiatives.
Assist with opening and closing procedures and help ensure the club is prepared for business and properly secured at closing.
Monitor the club during assigned shifts and help maintain a clean, organized, safe, and professional environment.
Provide direction and assistance to team members when appropriate and help ensure service standards and procedures are followed.
Communicate member feedback, staffing concerns, maintenance issues, and other important information to management.
Respond appropriately to routine situations and emergencies and notify management when necessary.
Protect company property, equipment, confidential information, and member information.
Follow all Crunch Fitness policies, procedures, safety requirements, and Employee Handbook guidelines.
WHAT WE'RE LOOKING FOR
Previous customer service, sales, hospitality, retail, fitness, or leadership experience preferred
Strong customer service and communication skills
Ability to read, write, and communicate effectively in English
Basic computer skills and ability to learn club software and systems
Dependable, responsible, organized, and able to work independently
Professional, positive, and composed in a fast-paced environment
Ability to take initiative, handle routine concerns, and know when to involve management
Ability to regularly lift and carry up to 50 pounds
READY TO TAKE THE NEXT STEP?
If you're dependable, customer-focused, and ready to take on more responsibility, this could be the opportunity you've been looking for.
BRING YOUR ENERGY. BUILD YOUR LEADERSHIP SKILLS. GROW WITH CRUNCH.
Responsibilities may be modified or adjusted based on business needs.
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