Cloud Engineer
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Overview
Job Description
OverviewAt Universal Data our number one goal is to Create Raving Fans. The Cloud Engineer plays an important role in making this happen through advanced technical expertise, teamwork, and emphasis on putting the customers' needs first. The Cloud Engineer handles day to day support of cloud and hybrid infrastructure issues, serving as an escalation point, and assists in managing our contract client environments. Our business works with different organizations in various industries. As a Cloud Engineer, it is important that you can work with different cloud and hybrid technologies while being able to identify solutions that will improve our client's existing environment.The idea candidate for the Cloud Engineer position will possess exception technical and interpersonal skills, be highly organized and motivated, and be able to form working and trustworthy relationships with our end users. This position will present you with new and interesting challenges that will test your technical abilities as well as your problem-solving skills. When help is needed, the Cloud Engineer will be able to turn to the Service Coordinator or the Director of Operations for additional guidance and support.Responsibilities & TasksCustomer ServiceWork on and resolve escalated Helpdesk tickets related to cloud and hybrid infrastructure
Delight our clients with friendly, quick, and helpful experience
Assist clients with identifying areas of improvement in their cloud environment
Troubleshoot complex cloud issues across Azure, Microsoft 365, and Entra IDUse of Our Ticketing SystemUse our Ticketing system to work on and resolve Helpdesk tickets & service requests
Managing and recoding all work through our Ticketing system
Make sure that client documentation is well maintained
Make sure that client inventory remains updated
Complete routine proactive maintenance to better manage client's cloud environments
Project WorkFrom time to time the Projects team may need additional resource to help deliver projects assistance
Communication, Reporting & RiskCreate and maintain documentation for cloud solutions and configurations
Escalate tickets that require Project team support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPsIdentify, Communicate and Mitigate potential risks to the Director of Operations and ClientsTeam WorkFollow the schedule provided by the Service CoordinatorFollow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security procedures and keeping a vigilant eye for security issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Coordinator, Director of Operations or Chief Information Officer Skills & AttributesRequired3+ years of hands-on experience with Azure cloud platform administration and support
Advanced expertise in Microsoft 365 platform administration and troubleshooting, including Intune and SharePointDeep experience with Microsoft Entra ID (formerly Azure AD) configuration and troubleshooting
Experience supporting Azure Virtual Desktop (AVD) and Windows 365Windows Server 2018 + administration with Active Directory, AD Connect, and Group Policy ManagementVMWare virtualization experience with P2V and V2V server migration experience from on-premise to cloud
Experience with cloud backup and disaster recovery solutions support
Network skills including DNS troubleshooting, VPN configuration and troubleshooting, and basic routing
Strong scripting skills (PowerShell, Python) for automation
Understanding of cloud security principles and compliance frameworks
Excellent problem-solving skills with the abilityto diagnose complex, multi-layered technical issues
Great communication skills, founded in being a good listenerA deep desire to deliver an amazing client experience
Nice to HaveAzure Solutions Architect or equivalent certifications
Microsoft 365 Certified: Enterprise Administrator ExpertExperience using a Ticketing system / RMM Tool and PSA software
Experience working with vendors for expedited troubleshooting
Experience an MSP or enterprise IT environment
PerksHealth Insurance Plans as well as other health benefits
Incentives for reaching team and company goals
Career development plan to assist in your professional growth
An easy-going environment and culture
The flexibility to work from home (we run a hybrid office)Company provide IT equipment
Professional development reimbursement for certifications and training
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
