Club Attendant
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Overview
Job Description
Objective: Assist members to achieve their wellness needs and ensure fitness area is clean and safe.
Reports To: Fitness Director/Assistant Fitness Director
Criteria: Customer service experience and fitness knowledge preferred Red Cross CPR/AED certification required within 60 days of hire.
As an AFF team member, responsibilities include, but are not limited to:
- To get and keep members.
- Perform duties according to the companys mission, vision, pillars of success, service standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF training and policy manuals, and any applicable department- specific team handbooks.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgement with safety as a priority.
- Arrive to work 5 minutes early. Wear department-specific uniform.
- Actively participate in all department and club mandatory meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
- Read and sign the communication log.
As a Fitness Attendant team member, responsibilities include, but are not limited to:
- Enforce all rules and regulations.
- Observe fitness area to ensure member safety.
- Instruct members and assist as necessary on proper, and during, the use of equipment.
- Clean and maintain the fitness equipment and fitness areas.
- Create and develop relationships with members to assure satisfaction with AFF.
- Advise and direct members how to utilize membership amenities to achieve their goals.
- Promote club/company programs and interests.
- Anticipate needs of members and take action accordingly.
- Perform other duties as reasonably assigned.
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