Club Sports Customer Service Staff
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Overview
Job Description
Primary Responsibilities
Customer Service Support
Perform opening and closing duties for the LaHaye Ice Center.
Greet andassistguests visiting the facility for rink viewing, events, practices, meetings, and other activities.
Provide professional and courteous customer service to all patrons.
Communicate effectively with full-time staffregardingscheduled visitors, meetings, and facility activities.
Work effectively as a team member while embracing and promoting Liberty University's mission.
Front Desk Operations
Monitor and record entry of guests, students, faculty, staff, and alumniutilizingthe facility.
Maintainaccuratevisitor records and daily participation data.
Assistwith guest check-in procedures and provide facility information as needed.
Track facility usage for reporting and operational purposes.
Package and Mail Handling
Receive, sort, and distribute incoming packages and mailforLaHaye Ice Center staff and Club Sports personnel.
Notifyappropriate staffmembers and coaches of package arrivals.
Deliver packages and correspondence todesignatedoffices when necessary.
Phone and Customer Communication
Answer incoming calls for the LaHaye Ice Center and Club Sports.
Provideaccurateinformation regarding:
Coach contact information
Hockey camp programs
Public skating schedules
Open hockey and freestyle sessions
Ice rental opportunities
Hockey game schedules and ticket information
General facility operations and events
Direct calls and inquiries to theappropriate departmentor staff member.
Payment Processing
Process payments using approved university point-of-sale systems.
Complete transactions for:
Club Sports team dues
Team apparel and merchandise purchases
Concessions
Public event admissions, including public skate, open hockey, and freestyle sessions
Facility rentals and other approved charges
Maintain accuracy in cash handling and transaction processing procedures.
Administrative Support
Assiststaff and coaches with various administrative responsibilities, including:
Updating university scheduling systems
Maintainingfacility scheduling documents
Creating andmodifyingdocuments, spreadsheets, and reports
Assistingwith customer service communications and operational records
Ensure records and documentation aremaintainedaccurately and professionally.
Event and Facility Support
Assistwith facility events, competitions, games, camps, and special programs as needed.
Supportconcessionsoperations during designated events.
Provide event staffingassistance, including guest services and operational support.
Assistwith setup, breakdown, and general eventlogisticswhen assigned.
Additional Duties
Perform otherduties asassigned by supervisory staff.
Maintain a professional appearance and positive attitude whilerepresentingLiberty University and Club Sports.
Required Qualifications
Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Basic computerproficiency, including Microsoft Office applications.
Ability to multitask and manage responsibilities in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively as part of a team.
Commitment to supporting the mission and values of Liberty University.
Physical Demands
Ability to sit, stand, and walk for extended periods.
Ability to lift and carry items up to 25 pounds on an occasional basis.
Ability to perform duties in a recreational and event-based environment.
Driving Requirements
If travel isin the performance of assigned duties, the use of a personal vehicle or Liberty University vehicle may be necessary. Employees mustmaintain:
A valid driver's license.
An acceptable driving record asdeterminedby DMV review.
Liberty University Driving Approval.
Current automobile liability insurance.
Proof ofall required documentation must be provided beforeoperatinga vehicle for university business.
Time Type
Part timeLocation
OnsitePay Range
Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.
The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.
$12.77 - $17.00The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.
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